Aman Arora
Prince George,British Columbia
Summary
Reliable Customer service staff offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Liquor On 5th
06.2024 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Cashier
G Town Liquor Store
02.2021 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
BBA - Business Management
College of The New Caledonia
Prince George, BC04.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- POS System Operation
- Product Knowledge
- Cash Management
- Cash handling expertise
Certification
Serving It Right
Languages
English
Hindi
Timeline
Customer Service Cashier
Liquor On 5th
06.2024 - Current
Customer Service Cashier
G Town Liquor Store
02.2021 - 04.2024
BBA - Business Management
College of The New Caledonia