Aman Ali
Waterloo,Canada
Summary
Professional hospitality leader with proven expertise in managing store operations and driving team performance. Strong focus on team collaboration and adaptability to changing needs ensures consistent achievement of goals. Skilled in inventory management, customer service, and staff training. Reliable, results-driven, and ready to elevate store success through effective leadership and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NSO - New Store Team Lead
Mary Browns Corporate Head Office
Markham, Canada
12.2024 - Current
- Trained new team members across Canada, fostering a positive work environment and promoting teamwork.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw financial processes such as budgeting, forecasting, and reporting to ensure fiscal responsibility.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continued development.
- Resolved conflicts among team members diplomatically, fostering a positive atmosphere conducive to collaboration.
- Streamlined store operations for increased efficiency by implementing effective management strategies.
Community Outreach and Operations Manager
Mary Browns Chicken & Taters
Georgetown, Canada
09.2020 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Served as a liaison between the organization''s leadership team and external partners or stakeholders involved in communal projects.
- Partnered with local organizations to expand access to social and community services.
Front Desk Assistant
The Barrel Yards
Waterloo, Canada
09.2020 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Collected room deposits, fees, and payments.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and office work.
Warehouse Associate
Intelcom
Waterloo, Canada
04.2020 - 05.2021
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Utilized computer systems to track incoming packages, ensuring proper routing and distribution throughout the facility.
Cashier
Dollarama
Mississauga, Canada
04.2019 - 08.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in all lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Graduate Certificate - Management And Leadership
Conestoga College - School of Business
Kitchener, ON08-2024
Bachelor of Arts - Legal Studies
University of Waterloo
Waterloo, ON08-2023
Skills
- Store operations
- Operations management
- Problem-solving skills
- Coaching and mentoring
- Staff training and development
- Customer service and engagement
- Multitasking and organization
- Budgeting and financial management
- Sales and marketing
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Limited Working
Certification
United Nations PRME Exhibition Gallery Walk
Food Handler's Certificate
Project Management
Timeline
NSO - New Store Team Lead
Mary Browns Corporate Head Office
12.2024 - Current
Community Outreach and Operations Manager
Mary Browns Chicken & Taters
09.2020 - Current
Front Desk Assistant
The Barrel Yards
09.2020 - 08.2021
Warehouse Associate
Intelcom
04.2020 - 05.2021
Cashier
Dollarama
04.2019 - 08.2019
Graduate Certificate - Management And Leadership
Conestoga College - School of Business
Bachelor of Arts - Legal Studies
University of Waterloo