Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Extracurricular Activities and accomplishments
Profile
Timeline
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Mathieu Roy

LaSalle,QC

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. looking for a stable workplace. Hardworking well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.

Results-driven professional with excellent communication, teamwork, warehouse work. Time management skills, offering expertise in construction, warehouse customer service and computer proficiency worked with CRM, SAP, Salesforce, Excel, PowerPoint. Proven track record of delivering quality work, achieving company objectives, and providing exceptional service. Proficient in handling multiple tasks, working under pressure, and adapting to fast-paced environments. Possesses strong analytical, problem-solving, and leadership skills, with a proactive approach to driving team success and achieving organizational objectives. Skilled in equipment operation, warehouse organization, and maintenance, ensuring a clean and organized workspace. Safety-conscious with a strong work ethic and ability to adapt to diverse environments. Committed to leveraging exceptional communication and interpersonal skills in a professional setting. Proficient in data entry and money handling, with the ability to quickly memorize product details and foster strong customer relationships.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Construction Worker (Contract)

Injection FS
Montreal, Quebec
03.2025 - 07.2025
  • Mixed concrete, mortar and other materials to prepare building material.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Breaking cement in the basement extracted the cement and rocks in a container then we inject the basement with rocks and cement.

Customer Service Cashier

Lululemon
Montreal, Quebec
05.2024 - 06.2025
  • Balanced cash drawers at the end of each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Greeted customers and provided friendly customer service.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Complied with all health and safety regulations while performing job duties.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Processed credit card transactions accurately and efficiently.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Resolved customer complaints in a professional manner.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.

Babysitter

Kyleigh Jordan
Longueuil, Quebec
01.2024 - 06.2025
  • Helping older children with homework assignments as directed by parents.
  • Developing creative ways to encourage learning through everyday experiences.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Tailoring activities based on the individual needs of each child under care.
  • Evening/night/weekend ( contract )
  • Establishing trust through consistent communication with both parents and kids.

  • Transporting children to school, sports activities, or other engagements when necessary.
  • Completing light housekeeping tasks such as tidying up toys and books.

Technical Support Representative

Apple
Moncton, New Brunswick
01.2023 - 12.2024
  • Resolved escalated customer service issues in a timely manner.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Help customer regaining access to with their AppleID.
  • Screen share when customer who id new with Apple help reset password, Apple Pay, downloading on Apple Store.
  • Log in to their Mac book to be able to put the iPhone into recovery and have the customer back up, what’s on their iCloud and then help the customer log back into the Apple ID on the phone and restore the backup so they can have access to their phone again.
  • Provided technical assistance to customers through phone, email and chat support.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.

Student Volunteer

Résidence Le Sommet de la Rive
Montreal, Quebec
01.2022 - 12.2023
  • Welcome seniors into the room in a warm manner.
  • Keep residents company by chatting or playing board games.
  • Listen to residents' needs and communicate them to staff, if necessary.
  • Help decorate the activity room.
  • Assisted in the preparation of presentations, reports, and other materials.
  • Greeted visitors, answered phones, and responded to inquiries in a professional manner.
  • Greeted office visitors, provided information, and directed to appropriate personnel.
  • Provided assistance with special projects to meet aggressive deadlines.

City Volunteer

Town of Moncton
Moncton, New Brunswick
05.2020 - 12.2020
  • Collaborated with other volunteers to create a positive work environment.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Provided assistance to staff in the daily operations of the organization.

Bénévole

École l'Odyssée
Moncton, New Brunswick
09.2018 - 09.2020
  • Help students with special needs with this project, my goal was to have the students in more activities.
  • I had the idea to start a basketball team for special need students exercising and have a good time / have fun at the same time It was a success the students we’re grateful fun at the same time, one week later we had our team, it was a success and well Structured.
  • Encourage students to participate in play. Participate in leading creative activities. Assist students during meals, snacks, or breaks.

Education

Post-Graduate Certificate -

Centre de formation des adultes PACC
LaSalle
08.2023 - 01/2024

École secondaire Monseigneur-Richard -

École secondaire Monseigneur-Richard
Verdun

Skills

  • Concrete mixing
  • Material preparation
  • Site cleanup
  • Cement breaking
  • Construction safety
  • Blueprint reading
  • Time management
  • Problem solving
  • Customer service
  • Conflict resolution
  • Demolition
  • Concrete laying
  • Team collaboration
  • Adaptable thinking
  • Worksite organization
  • Blueprint interpretation
  • Worksite safety
  • Safety compliance
  • Report preparation
  • FLUENT IN French and English

Hobbies and Interests

  • Physical training and fitness
  • Outdoor walking
  • Interest in warehouse work, Gym , customer service, retail clothing store , construction and electricity

Extracurricular Activities and accomplishments

Member of basketball team, École L’odyssée Moncton NB, trophée and certification of best player given to me after our provincial tournament, Coach presented it to me after the game.

Member of école secondaire Monseigneur-Richard, Verdun, QC, 01/01/24

(Basketball)

Member of groupe de théâtre, École secondaire Monseigneur-Richard, Verdun, QC, 01/01/24

(Basketball)

Profile

Motivated student out of school eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Sense of responsibility and organization, Excellent listening skills, Ease of communicating with people, Ability to work under pressure, Spoken and written languages: French and English

Sens des responsabilités et de l'organisation, Excellente capacité d'écoute, Facilité à communiquer avec les gens, Capacité à travailler sous pression, Langues parlées et écrites: français et anglais

Timeline

Construction Worker (Contract)

Injection FS
03.2025 - 07.2025

Customer Service Cashier

Lululemon
05.2024 - 06.2025

Babysitter

Kyleigh Jordan
01.2024 - 06.2025

Post-Graduate Certificate -

Centre de formation des adultes PACC
08.2023 - 01/2024

Technical Support Representative

Apple
01.2023 - 12.2024

Student Volunteer

Résidence Le Sommet de la Rive
01.2022 - 12.2023

City Volunteer

Town of Moncton
05.2020 - 12.2020

Bénévole

École l'Odyssée
09.2018 - 09.2020

École secondaire Monseigneur-Richard -

École secondaire Monseigneur-Richard
Mathieu Roy