Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

AMALYA MKRTCHYAN

Glendale

Summary

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Engaging customers and working diligently. Processes orders and payments while capturing customer interest through conversation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate Cashier

Chalice Collectibles
09.2023 - Current
  • Maintained knowledge of products and services to promote, upsell and cross-sell
  • Handled exchanges, returns and refunds
  • Participated in regular training sessions to stay updated on product changes and policy updates

Customer Service Representative

Pandora
11.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Volunteer

College Corps
08.2023 - 07.2024
  • Attended community events and meetings to promote organizational goals
  • Treated people from all backgrounds with dignity and respect
  • Used active listening skills to communicate clearly in discussions

Customer Service Associate Cashier

Karina's Cake House
05.2023 - 08.2023
  • Answered phones and resolved customer issues and complaints
  • Offered solutions to problems by identifying root cause of issue
  • Maintained knowledge of products, promotions, and policies

Customer Service Associate Cashier

Big Square Bakery
03.2022 - 03.2023
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail
  • Processed customer orders and returns accurately

Education

Associate Degree In Political Science - Political Science, Business Administration

Glendale Community College
Glendale, CA

High School Diploma -

Herbert Hoover High
Glendale, CA
07.2023

Skills

  • Customer-focused mindset
  • Conflict resolution
  • Attention to detail
  • Positive attitude
  • Product knowledge
  • Decision Making

Certification

CPR and Life guarding

Volunteer services

Languages

Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Ukrainian
Limited Working
Spanish
Elementary
French
Elementary

Timeline

Customer Service Representative

Pandora
11.2024 - 03.2025

Customer Service Associate Cashier

Chalice Collectibles
09.2023 - Current

Volunteer

College Corps
08.2023 - 07.2024

Customer Service Associate Cashier

Karina's Cake House
05.2023 - 08.2023

Customer Service Associate Cashier

Big Square Bakery
03.2022 - 03.2023

High School Diploma -

Herbert Hoover High

Associate Degree In Political Science - Political Science, Business Administration

Glendale Community College

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AMALYA MKRTCHYAN