Amal Shibu Vayattattil
85 Stony Brook Dr, Kitchener,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Room Attendant
Comfort Inn Hotel
08.2023 - 12.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Concierge
Empire Capitals
Kattappana, Kerala, India
01.2021 - 01.2023
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Education
PG Diploma - IT Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Bachelor of Science - Computer Science
CMS College
Kerala, India03.2020
Skills
- Front Desk Communications
- Janitorial Services
- Housekeeping
- Customer Service
- Event Planning
- Guest Services
- Effective Problem Solving
- Accurate Record Keeping
Timeline
Room Attendant
Comfort Inn Hotel
08.2023 - 12.2023
Concierge
Empire Capitals
01.2021 - 01.2023
PG Diploma - IT Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
CMS College
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