Amalia Serrano
Toronto,ON
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with exceptional people skills and positive, professional demeanor. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Mastermind Toys
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Graphic Designer
The Canadian Colombian Children's Organization
04.2021 - 05.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Designed creative digital displays used in online advertising for local businesses.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Education
Lawrence Park Collegiate Institute
Toronto, ON06.2024
Skills
- Art skills, including but not limited to: painting, drawing, digital media art, photoshop, photography and film
- Social Perceptiveness; excellent ability to connect with customers and understand their needs
- Product and Service Sales
- Adobe Systems Adobe Creative Cloud
- Verbal Communication
- Excellent People Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Art, Singing, Writing, Film & Photography
Aspiring artist with extensive experience in all art fields.
Timeline
Sales Associate
Mastermind Toys
08.2022 - Current
Graphic Designer
The Canadian Colombian Children's Organization
04.2021 - 05.2021
Lawrence Park Collegiate Institute
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