Amalia Estefania Espinoza
San Diego
Summary
An exceptionally organized, friendly and bilingual administrative assistant with more than three years experience serving the public sector. Excellent interpersonal skills and impeccable data management.
Overview
9
9
years of professional experience
Work History
Case Manager
Catholic Charities Diocese of San Diego
05.2024 - Current
- Work directly with clients to develop practical self-sufficiency plans, tailored to their unique strengths and weaknesses, that include both short and long-term goals
- Review client documentation to determine program eligibility
- Conduct program orientation and assessment for newly enrolled clients
- Schedule phone and in-person meetings with clients as needed to comply with all programs requirements
- Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments and follow ups
- Maintain comprehensive, accurate and up to date case files for all assigned cases
- Maintain confidentiality of client information
- Prepare case files for review and/or monitoring activities
Frontdesk / Administrative Assistant
Brokerage and logistics solutions - Warehousing and Distribution Center
08.2022 - 05.2024
- Deliver customer service in a fast-paced environment by directing daily inquiries through phone and email
- Resolve workplace cleanliness issues to create a welcoming environment for employees and customers
- Proactively create supply orders, ensuring no break in company operations
- Managing schedules, coordinating meetings
- Developed and maintained effective systems for tracking and organizing documents and files
Liaison Officer
City of Tijuana - Public Works and Urban Development
02.2020 - 03.2021
- Complaint Resolution: Ensure citizen requests get recorded, routed to the corresponding entity for follow up and completion
- Manage front desk, greet clients, provide the public with information, provide customer service, answer incoming calls, and process transaction requests
- Database management: Submit work orders, respond to customer inquiries and concerns
- File and organize records, invoices and other important documentation
Technical Administrative Assistant
City of Tijuana - Environmental Protection
06.2017 - 01.2018
- Provide administrative and technical program support to ensure the established measures and criteria for the prevention and control of waste and emissions generated by polluting sources are documented and followed properly by city industry
- Monitor, coordinate and document regulations for the management and final disposal of industrial waste throughout the city
Paralegal Assistant
City of Tijuana - Federal Courthouse
06.2016 - 08.2016
- Front desk management; provide customer service; receive, process and route claims and appeals; create and process official documentation
Education
Bachelors of Arts - Pre-Law
Universidad Autonoma de Baja California
07.2020
Skills
- Bilingual (Spanish)
- Front Office Management
- Process Streamline
- Complaint Resolution
- Strong Customer Service
- Database Management
- Microsoft Office
- Quick Learner
- Organized
- Independent
- Reliable
- Multitasking
- Work under pressure
- Meet deadlines
Timeline
Case Manager
Catholic Charities Diocese of San Diego
05.2024 - Current
Frontdesk / Administrative Assistant
Brokerage and logistics solutions - Warehousing and Distribution Center
08.2022 - 05.2024
Liaison Officer
City of Tijuana - Public Works and Urban Development
02.2020 - 03.2021
Technical Administrative Assistant
City of Tijuana - Environmental Protection
06.2017 - 01.2018
Paralegal Assistant
City of Tijuana - Federal Courthouse
06.2016 - 08.2016
Bachelors of Arts - Pre-Law
Universidad Autonoma de Baja California
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