AMALIA BRYANT
Sacramento
Summary
Dynamic front office professional with extensive experience at ROSEVILLE ORTHOPEDICS SURGERY AND SPORTS MEDICINE, excelling in multitasking and organization. Demonstrated expertise in maintaining records and enhancing guest satisfaction by streamlining operations, reducing wait times by over 30%. Skilled in administrative tasks and committed to delivering exceptional service with a focus on efficiency and confidentiality.
Overview
11
11
years of professional experience
Work History
Lead Front Office Receptionist
ROSEVILLE ORTHOPEDICS SURGERY AND SPORTS MEDICINE
02.2020 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing inquiries in a timely manner.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Streamlined check-in and check-out processes for improved guest experiences and reduced wait times.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed scheduling for receptionist team members, optimizing coverage while minimizing labor costs.
- Trained new receptionists on company policies and across the team.
Front Office Receptionist
Roseville Orthopedics Surgery and Sports Medicine
01.2014 - Current
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected room deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Front Office Receptionist
Orthopedic Specialists of Sacramento
01.2018 - 02.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
Folsom Highschool
Folsom, Ca06-1997
Skills
- Over 10 years Epic experience
- Customer service
- Multitasking and organization
- Cash handling
- Phone etiquette
- Office organization
- Administrative skills
- Oral and writing communication
- Scheduling appointments
- Data entry
- Office management
Timeline
Lead Front Office Receptionist
ROSEVILLE ORTHOPEDICS SURGERY AND SPORTS MEDICINE
02.2020 - Current
Front Office Receptionist
Orthopedic Specialists of Sacramento
01.2018 - 02.2020
Front Office Receptionist
Roseville Orthopedics Surgery and Sports Medicine
01.2014 - Current
High School Diploma -
Folsom Highschool
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