Amalee Freestone
Ocean Grove,VIC
Summary
HardworkIng Bartender wIth experience In large-scale casual and formal dInIng establishments. I am committed to upholding the highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
I am a capable worker passionate about serving customers well while exceeding customer expectatIons and maintaining poise and sense of humor in demanding environments. I have a strong history of exceptional service in hospitality and retail establishments. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Sun Peaks Lodge
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected credit card payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Conference and Banqueting Assistant
RACV Healsville, Resort and Country Club
09.2023 - 11.2024
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Delivered comprehensive pre-conference briefings with team members to set expectations and delegate responsibilities effectively.
- Increased event efficiency by streamlining communication between various departments involved in event planning process.
- Demonstrated flexibility in adapting to last-minute changes, successfully accommodating client needs under tight deadlines.
- Maintained a clean and organized workspace, promoting a professional atmosphere for clients and colleagues alike.
- Contributed to the development of marketing materials for upcoming conferences and events, increasing overall attendance rates.
- Provided attentive customer service, addressing any concerns or requests promptly to ensure guest satisfaction.
- Enhanced guest experience by providing impeccable service during conference and banqueting events.
- Ensured timely setup and breakdown of conference rooms, contributing to efficient event transitions.
- Trained new staff members on company policies and procedures, fostering a culture of teamwork and excellence within the department.
- Collaborated with event planners to develop customized floor plans and seating arrangements for each function.
- Worked closely with audiovisual technicians to ensure proper equipment setup and functionality throughout each event''s duration.
- Assisted in the successful execution of over 70 large-scale events, ensuring smooth operations and client satisfaction.
- Proactively identified potential issues during events, implementing effective solutions quickly to minimize disruptions.
Bartender
Miss Mary's
06.2023 - 09.202
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Food and Beverage Attendant
RACV Healsville Country Club
05.2020 - 06.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Orchestrated positive customer experiences by overseeing every area of bar operations. Fulfilledilled barista duties.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager. Worked>worked and prepared breakfast buffet.
Bartender
Barwon Heads Hotel
04.2023 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Food and Beverage Attendant
The Dunes
04.2023 - 05.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Engaged in suggestive selling and other sales techniques.
Bartender
Taps Mooloolaba
01.2023 - 04.2023
- Helped management plan and serve bar menu exceeding customer expectations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Prepared garnishes by evenly slicing and pitting fruits.
- Upheld strict regulations for safe alcohol service and food safety.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Mooloolaba Surf Life Saving Club
10.2022 - 03.2023
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar presentable and well-stocked to meet customer needs.
- Experienced cocktail making.
Food and Beverage Attendant
Hotel High Plains
08.2022 - 10.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Upheld responsibilities associated with current RSA.
- Opening and closing preparations- finalised transactions, totalling and recording takings, locking up and security checks.
- Barista duties (making coffee and other hot beverages).
Bartender
Ocean Grove Surf Life Saving Club
12.2020 - 08.2022
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Retail Sales Assistant/Stock Management Assistant
Kmart
11.2020 - 06.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Coached team on effective upselling and cross-selling methods.
- Assisted customers with prompt and polite support in-person and via telephone.
Front of House Wait Staff Member
Bennetts On The Bellarine
11.2020 - 02.2021
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Gymnastics Coach
Aerosport Allstars
06.2017 - 05.2020
- Developed comprehensive training program for gymnasts to enhance strength, conditioning and skill drills.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Offered constructive feedback to clients to help reach goals.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Reward progress, as well as manage any difficult or inappropriate behaviour.
- Attend staff meetings.
- Participate in ongoing professional development courses and workshops.
Retail Sales Assistant
The Green Room
11.2018 - 09.2019
- Utilized upselling techniques to promote additional products and increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Located merchandise across various stores to address customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Kiosk Attendant
The Dunes Kiosk
12.2017 - 02.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled all customer concerns in a proactive and positive manner.
- Handled cash, eftpos and other sales transactions.
- operated deep fryers and maintained high food handling standards.
Cafe Worker
Back Creek Cafe
03.2017 - 04.2017
- Worked in a cafe in a local community as part of a life skill building experience to develop skills in hospitality, including all areas of food & beverage preparation, customer service, managing money, understanding and working within health and safety requirements, and assisting with stock ordering.
Education
Partial Completion of Diploma - Nursing
The Gordon
Geelong, VIC08.2022
High School Diploma -
Christian College Geelong
Waurn Ponds, VIC11.2020
Skills
- Extensive Bar inventory Knowledge
- Complex Problem-Solving
- Customer Service
- Cash Handling and Management
- Food and Beverage Management
- Organizational Abilities
- Clear and Effective Communication
- Teamwork and Professionalism
- Hospitality Service Expertise
- Age Identification and Compliance
- Energetic and Outgoing
- Hospitality and Accommodation
Accomplishments
The Duke of Edinburgh Silver Award
The Duke of Edinburgh's international award is an internationally recognised youth development program for young people aged 14-24 to explore their full potential and find their purpose, passion and place in the world, building their skills to equip them for life and work. The award is about individual challenge, variety of activity, duration, support and teamwork and recognition, and covers challenges in four different sections of the award (Voluntary Service, Skill, Physical Recreation and Adventurous Journey).
Australian Institute of Sport Award
The Local Sporting Champions program is designed to support young people participating in state, national and international sporting championships as an athlete, coach or official.
I was awarded this for my selection in the Victorian Aerobics team, the national gymnastics team, my participation and success at State Championships in Surf Life Saving, and representation of the school at state level in a range of sports (cricket, swimming and athletics).
Bob Millett Memorial Lifesaving Award
The Bob Millett Lifesaving Award is presented to the club member who displays the highest level of commitment, and dedication to their development of SLS core service, and patrol operations, throughout the season.
Referees
Mr Scott McNaughton – Vice President Businees & Strategy, OGSLSC 0403354628
Mr Bruce Honey – Vice Presidant Operations, OGSLSC 0419387753
Mr Paul Prout – Bar and Events Manager, OGSLSC 0413293112
Certification
2020 Responsible Serving of Alcohol (RSA)
I have completed a range of Life Saving Victoria certificate and skills training courses from a young age (9yo) to today, that include Junior Activities Competition skills, Junior Activities Preliminary Evaluation, Surf Safe 1&2, Surf Smart 1& 2.
Formal Certificates
-Communicate in the Work place (PUACOM001C)
-Work in a team (PUATEA001B)
-Follow defined Occupational Health and Safety Policy policies and procedures (PUAOHS001C)
-Certificate II in Public Safety (Aquatic Rescue)
-Surf Rescue Certificate / Bronze Medallion – Pool and Surf Life Saving
-Advanced First Aid, Spinal Management, Advanced Resuscitation
Timeline
Receptionist
Sun Peaks Lodge
11.2024 - Current
Conference and Banqueting Assistant
RACV Healsville, Resort and Country Club
09.2023 - 11.2024
Bartender
Miss Mary's
06.2023 - 09.202
Bartender
Barwon Heads Hotel
04.2023 - 05.2023
Food and Beverage Attendant
The Dunes
04.2023 - 05.2023
Bartender
Taps Mooloolaba
01.2023 - 04.2023
Bartender
Mooloolaba Surf Life Saving Club
10.2022 - 03.2023
Food and Beverage Attendant
Hotel High Plains
08.2022 - 10.2022
Bartender
Ocean Grove Surf Life Saving Club
12.2020 - 08.2022
Retail Sales Assistant/Stock Management Assistant
Kmart
11.2020 - 06.2021
Front of House Wait Staff Member
Bennetts On The Bellarine
11.2020 - 02.2021
Food and Beverage Attendant
RACV Healsville Country Club
05.2020 - 06.2023
Retail Sales Assistant
The Green Room
11.2018 - 09.2019
Kiosk Attendant
The Dunes Kiosk
12.2017 - 02.2018
Gymnastics Coach
Aerosport Allstars
06.2017 - 05.2020
Cafe Worker
Back Creek Cafe
03.2017 - 04.2017
Partial Completion of Diploma - Nursing
The Gordon
High School Diploma -
Christian College Geelong
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