AMALE ISHIMWE
Toronto,ON
Summary
PROFESSIONAL SUMMARY Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Salesforce.
Overview
7
7
years of professional experience
Work History
Auditor
Vaults Credit Corporation
Toronto, ON
01.2022 - 08.2022
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Developed and enforced audit policies and administrative and technical functions.
- Established internal control systems by updating audit programs.
- Prepared working papers, reports and supporting documentation for audit findings.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Maintained up-to-date knowledge of tax codes, legislation and tax programs.
- Diminished outstanding debts by analyzing accounts for issues.
Credit Analyst
Paybright
Toronto, Canada
01.2021 - 06.2021
- Compiled financial statements, tax returns, and credit history to determine credit limits
- Approved or denied loans based on strict risk factors such as financial status and credit histories
- Reviewed credit applications to determine best loan structure
- Analyzed credit data and financial statements to determine degree of risk involved in extending credit or lending money
- Consulted with customers to resolve complaints and verify financial and credit transactions.
Credit Analyst
Flexity financial
Toronto, Ontario
01.2020 - 01.2021
- Approved or denied loans based on strict risk factors such as financial status and credit histories
- Reviewed credit applications to determine best loan structure
- Compiled financial statements, tax returns, and credit history to determine credit limits
- Reached out to clients by phone and email to obtain missing information for credit analysis
- AI 25 Telegram news , Toronto , On M5v 3Z1, 6475637013, ishimweamale@gmail.com
- Streamlined processes to promote improved reliability and loan closing times
- Answered questions from clients regarding credit applications and information needed to complete forms
- Consulted with customers to resolve complaints and verify financial and credit transactions
- Analyzed credit data and financial statements to determine degree of risk involved in extending credit or lending money
- Prepared reports to include degree of risk involved in extending credit or lending money
- Resolved complaints, verified transactions and maximized satisfaction through successful customer consultations.
Bilingual Customer Service Representative
Teleperformance
Toronto, Canada
10.2019 - 01.2020
- Backed up fellow customer service team members by offering simultaneous interpretation of current calls
- Tracked unresolved complaints and followed up to complete resolutions
- Exceeded performance quotas with excellent call control and problem-solving abilities
- Addressed customers' concerns with effective inter-departmental collaboration
- Maintained detailed records of customer interactions
- Met sales targets consistently by cross-promoting items to customers
- Found information and fixed problems by correctly using internal databases
- Responded to non-English speaking customer assistance requests, placing as many as 35 outbound calls per day.
Collections Agent
Artex fashion
Toronto, Ontario
09.2018 - 09.2019
- Improved customer service by working closely with staff and fellow managers to identify and resolve service problems
- Coordinated escalation of collections activities to include legal action and debt collection notifications
- Received payments and post amounts paid to customer accounts
- Negotiated credit extensions when necessary
- Performed various administrative functions for assigned accounts such as recording address changes and purging records of deceased customers
- Helped attorneys pursue collection through the courts by collecting and transferring customer records
- Optimized approaches based on knowledge of customer backgrounds and current financial means
- Located delinquent customers via employers, government records, and other methods
- Resolved insurance claims through proactive communication and collaboration with company representatives.
Education
Bachelor of Arts - Interior Design And Project Business Management
George Brown College
Toronto, ON 09.2022 - Current
Skills
- Financial analyst Commercial and Consumer
- Clients
- Customer accounts
- Management
- Credit Decision
- Verbal and Written
- Communication in Both
- Languages French and En
- Ms Office
- Interpersonal communication Collections management
- Accounting Software Systems
- Document Recordkeeping
- Financial and Regulatory Consulting
- Tax Liabilities
- Financial Statements
- Audit Preparation
- Cash Analysis
- Auditor Assistance
- Status Updates
- Financial Information Systems
Timeline
Bachelor of Arts - Interior Design And Project Business Management
George Brown College
09.2022 - Current
Auditor
Vaults Credit Corporation
01.2022 - 08.2022
Credit Analyst
Paybright
01.2021 - 06.2021
Credit Analyst
Flexity financial
01.2020 - 01.2021
Bilingual Customer Service Representative
Teleperformance
10.2019 - 01.2020
Collections Agent
Artex fashion
09.2018 - 09.2019
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