Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteering Projects
Coursework
Languages
Certification
Timeline
Generic

AMALACHUKWU AZUBIKE

Kitchener,ON

Summary

Dedicated IT professional with a strong foundation in customer service, IT support, and cybersecurity. Seeking a challenging position as an IT Technician to leverage my diverse experience in loan verification, front-end development, and customer service. Committed to providing exceptional IT support and enhancing client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Loan Verification Agent

Bill Gosling Outsourcing
03.2022 - Current
  • My role involved verifying the authenticity of applicants, giving me insights into various authentication methods
  • In IAM, I implement and manage robust authentication mechanisms to secure access while enhancing user convenience
  • As part of my role, I assessed the authenticity of applicants, which included verifying their identity through various methods
  • This experience has given me insights into authentication mechanisms, a critical component of IAM, where strong authentication is fundamental to secure access
  • In my role as a loan verification officer, I executed and enhanced verification protocols to validate the authenticity of loan applicants
  • This experience has equipped me with the ability to meticulously review and assess access requests within IAM, ensuring the integrity of identity and access data
  • I draw upon my customer-centric approach to prioritize the user experience within IAM, making security measures more accessible and user-friendly
  • My experience as a loan verification officer instilled in me the importance of stringent verification processes
  • I apply this attention to detail to ensure the reliability and security of IAM access controls
  • With a background in handling sensitive data, I bring a strong commitment to data protection and privacy to IAM, ensuring that access to sensitive information is safeguarded.

Front End Developer

ZionShine ICT Hub
01.2021 - 01.2022
  • Applied front-end development skills to enhance the usability and aesthetics of IAM portals, making security protocols more user-friendly
  • Promoted security awareness among IAM users, translating complex security concepts into easily understandable guidelines
  • Collaborated with IAM teams to conduct comprehensive quality assurance testing, ensuring the reliability and effectiveness of access controls
  • Apply front-end development finesse to craft visually appealing, intuitive IAM interfaces, enhancing user engagement and satisfaction
  • Champion security awareness by simplifying complex IAM concepts into user-friendly guidelines, empowering users to protect their data.

Customer Service Representative

B & Ham Incorporated
01.2019 - 01.2021
  • Fuse my customer service acumen into the IAM landscape, prioritizing user experience without compromising security and compliance
  • Optimized digital identity processes, maintaining secure and compliant user identity verification
  • Collaborate seamlessly with IAM teams to conduct exhaustive quality assurance testing, fortifying the reliability and efficacy of access controls
  • Provided excellent customer service, resolving inquiries, and addressing customer concerns promptly
  • Collaborated with cross-functional teams to investigate and resolve customer issues
  • Participated in Disaster recovery exercises, and ensured lessons learned are incorporated into plans for real events.

Education

Diploma in Cybersecurity -

Lighthouse Labs
Ontario, CA

BSc Microbiology -

University of Nigeria

Skills

  • Customer Service
  • Cybersecurity
  • IT Support
  • Microsoft Active Directory user management
  • Basic Networking Management
  • IT Documentation
  • Microsoft Office Suite
  • Apple OSX, Apple iOS, Android OS, Blackberry
  • QuickBooks / Sage 50 / Sage 300
  • VPN
  • VOIP
  • Exchange/Office 365 Email
  • Excellent use of English
  • Technical Troubleshooting
  • Resourcefullness
  • Windows, Linux, Mac, Kali Operating System
  • Team Building
  • Task Prioritization
  • Good Telephone Etiquette
  • Google Workspace
  • Public Speaking
  • Time Management
  • Interpersonal Communication
  • Team Management
  • Decision-Making

Websites

Accomplishments

Comptia Sec+ (Dec, 2023), CIAM, CISSP

Volunteering Projects

Local Business Security Project, Oct 2023, Enhancing Security and Access Management for an E-commerce Platform, Introduced Multi-Factor Authentication (MFA) for customer accounts to bolster security., Enabled Single Sign-On (SSO) to simplify customer logins using trusted identity providers., Implemented fine-grained authorization rules to control customer access permissions., Enhanced data security by implementing SSL/TLS encryption to protect customer data during online transactions.

Coursework

  • Access Control and Authorization: Completed projects tied to access control models, role-based access control (RBAC), and attribute-based access control (ABAC) in the context of IAM.
  • IAM Solutions and Technologies: Delved into IAM platforms and technologies, including practical hands-on experience with IAM solutions.
  • Identity Lifecycle Management: Explored the management of user identities throughout their lifecycle, including provisioning and deprovisioning.
  • Authentication Methods: Completed projects involving the setup of various authentication methods, such as 2Factor Authentication (2FA), multifactor authentication (MFA), and biometric authentication.
  • Identity Federation and Single Sign-On (SSO): Covered identity federation protocols like SAML and OAuth 2.0 for SSO and identity consolidation.

Languages

English
Native or Bilingual

Certification

  • ISC2 - 6/23 - 06/26

Timeline

Loan Verification Agent

Bill Gosling Outsourcing
03.2022 - Current

Front End Developer

ZionShine ICT Hub
01.2021 - 01.2022

Customer Service Representative

B & Ham Incorporated
01.2019 - 01.2021

Diploma in Cybersecurity -

Lighthouse Labs

BSc Microbiology -

University of Nigeria

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