Kamala V
Mississauga,Canada
Summary
Dynamic customer service professional with a proven track record at TJX – Winners, specializing in order processing and conflict resolution. Expertise in data analysis and cross-selling consistently enhances customer satisfaction and drives sales growth. A proactive approach combined with strong communication skills cultivates positive relationships and effective problem-solving within fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Associate
TJX – Winners
01.2024 - Current
- Company Overview: Canada
- Assisted customers with ordering products and prepared their orders accurately
- Responded to incoming calls to assist customers and staff with product information
- Increased sales by applying cross and up selling techniques and promoting new items
- Analyzed support ticket data to identify trends and recommended proactive solutions
- Processed cash and debit payments promptly
- Worked in Warehouse for retail
- Assisted customers with selections, maintain a clean area and collect non purchased items to re-hang
- Handled escalated customer inquiries and concerns, ensuring prompt and effective resolution
- Responded to customer questions thoroughly and professionally, always taking the time to ensure they were comfortable and pleased with products and service provided
- Applied conflict resolution skills to address customer and urgent conflicts in a timely and effective manner, contributing to a positive and productive work environment
- Canada
Associate Manager
SCB Bank
01.2017 - 01.2018
- Company Overview: India
- India
Customer Service Specialist
Groupon India Pvt Ltd
01.2013 - 01.2014
- Company Overview: India
- India
Assistant Manager
HDFC Bank
01.2012 - 01.2013
- Company Overview: India
- India
Sr. Customer Service Associate
HSBC Bank
01.2006 - 01.2012
- Company Overview: India
- India
Call Centre Sales Associate
Sutherland Global
01.2005 - 01.2006
- Company Overview: India
- India
Administrative Assistant
Max Life Insurance
01.2005 - 10.2005
- Company Overview: India
- India
- Coordinated meetings between clients, customers, and internal teams.
- Organized and arranged meetings, handling room bookings, catering, and technical setup for smooth operation.
Education
M.H.R.M - Human Relations
Annamalai University
India01.2008
B.Sc. - Chemistry
Madras University
India01.2005
Skills
- Order processing
- Cash handling
- Cross selling
- Data analysis
- Conflict resolution
- Customer support
- Time management
- De-escalation techniques
Certification
- Certification in National Employment Skill Training
- Pursuing certification in French Language
Timeline
Customer Associate
TJX – Winners
01.2024 - Current
Associate Manager
SCB Bank
01.2017 - 01.2018
Customer Service Specialist
Groupon India Pvt Ltd
01.2013 - 01.2014
Assistant Manager
HDFC Bank
01.2012 - 01.2013
Sr. Customer Service Associate
HSBC Bank
01.2006 - 01.2012
Call Centre Sales Associate
Sutherland Global
01.2005 - 01.2006
Administrative Assistant
Max Life Insurance
01.2005 - 10.2005
M.H.R.M - Human Relations
Annamalai University
B.Sc. - Chemistry
Madras University
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