Amala Philip
TORONTO,ON
Summary
Detail-oriented US Business Immigration Analyst and Law Clerk with experience in managing end-to-end US employment-based immigration processes. Skilled in preparing non-immigrant and immigrant petitions, including PERM and Adjustment of Status, under attorney supervision. Knowledgeable in global mobility programs and cross-border compliance, utilizing technology to provide efficient and ethical immigration solutions.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
TNS
Lucknow, Ontario
02.2026 - Current
- Coordinated daily operations to streamline workflow and ensure timely task completion.
- Organized schedules and resources for team members to support effective project planning.
- Facilitated communication between departments to enhance operational coordination and information sharing.
- Prepared materials for meetings and presentations, ensuring all information was accurate.
- Assisted in data entry and maintenance of operational records and documentation.
- Supported bookkeeping and other financial internal operations
Senior Support Worker
CL-CH
Goderich, Ontario
10.2024 - 02.2026
- Provided operational support to leadership by tracking service delivery metrics, compliance
activities, and operational risks, improving transparency and decision-making. - Designed and implemented Excel-based operational tracking tools, reducing manual
reporting errors by 30% and improving process efficiency. - Supported onboarding operations by coordinating access setup, training schedules, and
policy orientation for new hires. - Prepared structured operational reports and updates translating regulatory and
organizational requirements into actionable documentation. - Collaborated with multiple stakeholders in a fast-paced, client-focused environment to align
daily operations with organizational priorities.
Shift Manager
McDonald’s Canada
London, Ontario
05.2022 - 03.2023
- Supervised daily operations and maintained high service standards for customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service delivery.
- Implemented operational improvements to streamline workflows, reducing downtime and enhancing service speed.
- Trained and mentored team members on procedures and customer service techniques.
- Managed inventory levels and restocked supplies to align with demand, minimizing shortages.
- Enforced health and safety regulations to maintain a safe working environment.
- Resolved customer complaints promptly to enhance the dining experience.
US Business Immigration Analyst
Fragomen Immigration Services
Kochi, India
01.2020 - 03.2021
- Managed end-to-end immigration case lifecycles for multinational and emerging companies, ensuring compliance with USCISS and DOL regulations.
- Prepared and reviewed immigration applications and petitions for accuracy and completeness.
- Drafted complex US employment-based nonimmigrant and immigrant petitions,
including PERM and AOS, under attorney supervision with consistent accuracy and
quality. - Managed end-to-end immigration case lifecycles for multinational and emerging
companies, ensuring compliance with USCIS and DOL regulations. - Reviewed and mentored junior analysts, supporting training, development, and
continuous improvement. - Responded to client inquiries, supported attorneys in case preparation, and handled
reporting and data requests using data-driven insights. - Supported global mobility program management, advising on cross-border
compliance and risk considerations. - Leveraged technology and automation (Fragomen Connect) to improve efficiency and enhance the client experience.
- Participated in client meetings and upheld the firm’s code of ethics and business
conduct in all casework. - Thrived in a high-volume, fast-paced environment, balancing multiple priorities
effectively.
AssociateRetirement Benefits Administration
Conduent Business Services
Kochi, India
08.2018 - 01.2020
- Administered Defined Benefit (DB) and Defined Contribution (DC) retirement plans,
processing pension calculations, contributions, distributions, and participant updates. - Supported financial operations by validating contributions, reconciling participant records, and ensuring accurate allocation of funds.
- Tracked operational and financial data using Excel to monitor transaction volumes,
turnaround times, and exception trends. - Applied governance and control procedures, reviewing documentation, eligibility rules,
and audit checklists to ensure compliance. - Collaborated with payroll, finance, and client service teams to resolve discrepancies and
complete time-sensitive financial transactions. - Tracked operational and financial data using Excel to monitor transaction volumes,turnaround times, and exception trends.
- Identified recurring data issues and recommended workflow enhancements, contributing to ongoing process improvement initiatives.
Education
PGD - International Business Management
Fanshawe College
London05-2022
PGD - Business Analysis
Fanshawe College
London05-2021
Bachelor of Arts - English
University of Calicut
India04-2018
Skills
- Project planning
- Operational support
- Compliance monitoring
- Immigration compliance
- Immigration and global mobility
- Process improvement
- Data management
- Data analytics
- Meeting facilitation
- Case management
- Regulatory compliance
Timeline
Operations Coordinator
TNS
02.2026 - Current
Senior Support Worker
CL-CH
10.2024 - 02.2026
Shift Manager
McDonald’s Canada
05.2022 - 03.2023
US Business Immigration Analyst
Fragomen Immigration Services
01.2020 - 03.2021
AssociateRetirement Benefits Administration
Conduent Business Services
08.2018 - 01.2020
PGD - International Business Management
Fanshawe College
PGD - Business Analysis
Fanshawe College
Bachelor of Arts - English
University of Calicut