Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Amala Chacko

Belleville,ON

Summary

Electronics and Communication Engineer with a postgraduate specialization in Embedded Systems and hands-on experience in embedded software development using C#.NET. Skilled in failure analysis, debugging, and testing of electronic systems. Adept at collaborating with cross-functional teams and committed to continuous learning. Seeking to contribute to Evertz as a Failure Analysis Technician by leveraging technical expertise and a strong problem-solving mindset.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Advisor II , Technical Support

Concentrix
Belleville, ON
01.2025 - Current
  • Answered inquiries from customers regarding the financial app we support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Software Engineer

Quest Global
Trivandrum, India
10.2021 - 04.2023
  • Completed job-oriented training for C#.NET within a three-month timeframe as a Trainee Engineer, showcasing dedication and a quick learning curve
  • Demonstrated adaptability and teamwork skills as a developer by comprehending project requirements and collaborating with team members to enhance coding proficiency
  • Executed assigned tasks with precision and attention to detail, covering all implementation steps from SRS preparation to code review, resulting in minimal errors and ensuring project integrity
  • Recognized for exceptional performance and promoted to the role of Software Engineer within a year of joining, reflecting competence and commitment to professional growth
  • Exhibited strong organizational skills by coordinating within the team to ensure timely completion and standardization of project folders, aligning with company and project standards for auditing purposes
  • Functioned as a testing team member, acquiring proficiency in Module testing, system, and unit testing, while adhering to industry standards, thus enhancing overall project quality and reliability.

Education

Ontario graduate certificate -

Conestoga College
Kitchener, Canada
08.2024

Bachelor Of Technology - Electronics and Communication Engineering

APJ Abdul Kalam Technological University
India, Kerala
07.2021

Skills

  • Strong problem-solving and debugging abilities
  • Effective communication and collaboration within team environments
  • Dedication to continuous learning and keeping up-to-date with industry trends
  • Technical work experience in

C#NET and Windows Presentation Foundation

  • Familiarity with Python and object-oriented embedded software development in C, providing versatility in
  • Software development projects
  • Experience with microcontroller programming using C and assembly language
  • Proficient in using development tools such as IDEs (eg, Visual Studio), debuggers, and simulators
  • Experience with version control systems like Git for collaborative development

Certification

HTML Essential Training - LinkedIn Learning

Image and Video Processing - Coursera

Programming for Everybody(Getting Started with Python) - Coursera

Introduction to Industrial 4.0 and industrial internet of Things offered by Nptel(12 weeks)

Additional Information

  • AWARDS , BTech(Honours)-ECE

Timeline

Advisor II , Technical Support

Concentrix
01.2025 - Current

Software Engineer

Quest Global
10.2021 - 04.2023

Ontario graduate certificate -

Conestoga College

Bachelor Of Technology - Electronics and Communication Engineering

APJ Abdul Kalam Technological University

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Amala Chacko