Amala Antony
Kamloops,British Columbia
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Assistant Housekeeping Manager
South Thompson Inn & Conference Centre
05.2025 - 10.2025
- Supervised daily housekeeping operations ensuring adherence to quality standards
- Trained and mentored housekeeping staff to enhance team performance and efficiency
- Implemented inventory management system to track supplies and reduce waste
- Developed training materials to improve onboarding processes for new team members
Housekeeping Supervisor
South Thompson Inn & Conference Centre
04.2024 - 04.2025
- Supervised daily housekeeping operations to ensure cleanliness and safety standards were met consistently.
- Trained and mentored team members on effective cleaning techniques and equipment use.
- Implemented inventory management systems for cleaning supplies, reducing waste and optimizing resources.
- Conducted regular inspections of guest rooms and public areas to maintain high-quality standards.
Housekeeping Senior Attendant
Malabar House
01.2022 - 07.2023
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Managed guest check-in and check-out processes to enhance customer experience.
- Maintained cleanliness and organization of public areas to uphold hotel standards.
Housekeeping Attendant
Malabar House
01.2020 - 12.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Housekeeping Trainee
Eighth Bastion
06.2017 - 12.2017
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
No Degree - Post Baccalaureate Diploma in Tourism Management
Thompson River University
Kamloops, BC08.2025
Bachelor of Arts - Bachelor of Hotel Management
Calicut University
Wayanad, India03.2015
Skills
- Suggestive Selling
- Dining Area Maintenance
- Quality Control
- Check Payment Processing
- Stocking and Replenishing
- Dining Customer Service
AVAILABILITY
WEEKDAYS:
- MONDAY - Full Day
- TUESDAY - Full Day
- WEDNESDAY - Full Day
- THURSDAY - Full Day
- FRIDAY - Full day
WEEKENDS:
- SATURDAY - Full day
- SUNDAY - Full day
Additional Information
LICENSE:
- Serve it Right
- Food safety
Timeline
Assistant Housekeeping Manager
South Thompson Inn & Conference Centre
05.2025 - 10.2025
Housekeeping Supervisor
South Thompson Inn & Conference Centre
04.2024 - 04.2025
Housekeeping Senior Attendant
Malabar House
01.2022 - 07.2023
Housekeeping Attendant
Malabar House
01.2020 - 12.2021
Housekeeping Trainee
Eighth Bastion
06.2017 - 12.2017
No Degree - Post Baccalaureate Diploma in Tourism Management
Thompson River University
Bachelor of Arts - Bachelor of Hotel Management
Calicut University