Amal Thomas Philip
Supervisor
Summary
Focused, hard-working, and reliable team player with a strong ability to mitigate customer stress through intelligent and perceptive decision-making.
Dedicated administrative professional with a proven track record of success in fast-paced office settings. Excels as a hardworking team player, proficient in completing various clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity even when working with minimal supervision.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Front end Supervisor
The Rootscellar
9 2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Handled opening and closing duties, monitored and optimized workflow processes
- Ensured compliance with inventory management procedures, reducing discrepancies and losses.
- Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
- Reduced employee turnover by creating supportive and inclusive work environment.
Food and Beverages Support
Chateau Victoria
01.2023 - 08.2023
- Provided exceptional service to guests, including taking orders, serving food and beverages, and addressing customer inquiries to ensure a high level of satisfaction
- Solely managed food and beverage service for corporate events with 50-60 guests, demonstrating the ability to handle high-pressure situations and deliver a seamless experience
- Efficiently processed and managed customer orders, ensuring accuracy and timely service in a fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Operation Administrator
ITILITE
09.2020 - 04.2021
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Served as a trusted advisor on business travel matters, offering expert guidance based on extensive industry knowledge.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Collaborated with team members to ensure seamless service delivery during high-volume periods.
- Implemented risk management strategies to mitigate potential disruptions during business trips, such as weather events or political unrest.
- Assisted clients in managing travel expenses, implementing budget guidelines and tracking tools.
Internship
Red Cross
01.2022 - 03.2022
- Assisted in coordinating and managing vaccine appointments, ensuring accurate time slot bookings for clients
- Guided individuals through the vaccination process, providing clear instructions and support to ensure a smooth experience
- Worked collaboratively with staff and volunteers to maintain an organized and efficient workflow during high-volume periods
- Ensured adherence to health protocols and offered compassionate service to individuals during a critical public health effort.
Education
BBA Specialization in Travel and Tourism -
Christ University
08.2017 - 05.2020
General Management - undefined
Camosun College
09.2021 - 05.2023
Successful Negotiation : Essential skills and strategies - undefined
University Of Michigan
04.2020 - 05.2020
Skills
Expertise in Microsoft Office
Customer Service
Computer Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Mail handling
Document Control
Time Management
Invoice Processing
Deadline-oriented
Social Media Management
Data Entry
Languages
English
References
References available upon request
Interests
Writing
Travel writing
Soccer Coaching
Poetry Reading
Calisthenics
Timeline
Food and Beverages Support
Chateau Victoria
01.2023 - 08.2023
Internship
Red Cross
01.2022 - 03.2022
General Management - undefined
Camosun College
09.2021 - 05.2023
Operation Administrator
ITILITE
09.2020 - 04.2021
Successful Negotiation : Essential skills and strategies - undefined
University Of Michigan
04.2020 - 05.2020
BBA Specialization in Travel and Tourism -
Christ University
08.2017 - 05.2020
Front end Supervisor
The Rootscellar
9 2023 - Current