Amal Suresh
Cambridge,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Akshaya Motors
12.2019 - 12.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained (4) less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Inventory management, order what they need as they need it.
CNC Machine Operator
Aqua Sub
12.2018 - 07.2019
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded and unloaded parts to maintain high level of production.
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
Education
Associate of Applied Science - Robotics And Industrial Automation
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor of Science - Mechanical Engineering
Nehru Institue Of Engineering And Technology
India04.2018
Skills
- Specification Interpretation
- Business Development
- Worker Training
- Materials and Labor Costing
- Critical Thinking
- Hydraulic Press Operation
- Workplace Safety
- Quality Control
- Staff Supervision
- Stocking and Replenishing
- Purchase Order Review
Certification
NEBOSH
Timeline
Service Manager
Akshaya Motors
12.2019 - 12.2022
CNC Machine Operator
Aqua Sub
12.2018 - 07.2019
Associate of Applied Science - Robotics And Industrial Automation
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering
Nehru Institue Of Engineering And Technology
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