Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Amal Sudhakaran

154 Williams St, Kamloops,BC

Summary

Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Amazon
12.2022 - 03.2023
  • Recording and maintaining accurate customer information and interactions in the company's CRM (Customer Relationship Management) system
  • Handling employee concerns and issues accurately
  • Providing accurate and helpful information about products or services.

Store Associate

Adidas
07.2019 - 12.2022
  • Respond to inquiries about brands, pricing, and merchandise items.
  • Prepared, evaluated, interpreted, and displayed stock items.
  • Greeted customers, assisted in finding products, and made appropriate recommendations.

Education

Post Baccalaureate Diploma in International Business -

Thompson Rivers University
Kamloops, BC
12.2025

Bachelor of Commerce with Computer Application -

University of Kerala
03.2019

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Inventory Control
  • Business Development
  • Leadership
  • Multitasking
  • Time Management
  • Adaptability
  • Flexibility
  • Quick Learner
  • MS Office

Certification

SERVING IT RIGHT, 12/27/23, 12/27/28

Availability

  • Sunday, Full Day
  • Monday, Full Day
  • Tuesday, 04:00 AM - 02:00 PM and 05:00 PM - 11:30 PM
  • Wednesday, 04:00 AM - 03:00 PM
  • Thursday, 04:00 AM - 02:00 PM and 05:00 PM - 11:30 PM
  • Friday, 04:00 AM - 03:00 PM
  • Saturday, Full Day

Timeline

Customer Service Associate

Amazon
12.2022 - 03.2023

Store Associate

Adidas
07.2019 - 12.2022

Post Baccalaureate Diploma in International Business -

Thompson Rivers University

Bachelor of Commerce with Computer Application -

University of Kerala

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Amal Sudhakaran