Amal Sliti

• Responsible for requesting, billing and auditing insurance claims for 12 stores
• Assisted patients with eligibility and benefit coverage questions
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Reviewed 670+ patient cases per week and verified insurance coverage information.
• Checked documentation for accuracy and validity on updated systems.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Processed and recorded new policies and claims.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Modified, updated and processed existing policies.
• Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
• Processed 100+ invoices each day and mailed documentation to clients.
• Prepared insurance claims for submission to insurance companies.
• Filed and tracked insurance claims and communicated claims status to patients.
• Verified insurance and communicated coverage to staff and patients.
• Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
• Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
• Effectively billed and audited the insurance claim where returned claims reduced to less than 1%
• I had to monitoring and coaching all the sales team with the new insurance policy whenever required
• Trained 80+ staff on current Medicare regulations and guidelines.
• Using my investigative thinking skill, I researched and solved claim and billing issues
• Created system and guidelines to maintained office forms and procedures in order to assist with administrative tasks
• As an effective communicator, I promptly respond to customer enquiries in person or via phone, and email, I delivered exceptional customer experiences and was consistently rated 8,5/10 by customers.
• Worked flexible hours; night, weekend, and holiday shifts.
• Used coordination and planning skills to achieve results according to schedule.
• Resolved problems, improved operations and provided exceptional service.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Developed and improved the capabilities of sales representative team over the course of 5 years
• Recorded for re than 50 customers prescriptions, work orders, and payments everyday
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
• Prioritized helping customers over completing other routine tasks in store.
• Given advice to patients on lens type, frames and styling
• Selecting, managing and ordering a range of optical products
• Used optical measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
• Checked lenses on delivery to ensure that they meet the required specifications
• Made training for junior staff.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Used strong communication skills to collaborate with team members to ensure efficient service
• Maintained office forms and procedures to assist with administrative tasks
• Greeted and welcomed clients with a warm, friendly and positive attitude
• Coordinated the repair and maintenance of office supplies and equipment
• Answered phone calls and direct calls to appropriate parties or take messages
• Quickly answered calls and routed to proper department using multiline phone system or take messages.
• Performed administrative tasks such as answering phones, faxing, taking messages
• And addressing emails, with 100% efficiency.

• Prepared monthly closings by creating journal entries and reconciling accounts.
• Prepared monthly journal entries and reconciliations.
• Calculated tax owed, prepared and submitted returns and upheld compliance with all applicable laws.
• Quickly and accurately processed payments, credits and other transactions using company software applications.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
• Communicated with suppliers to reconcile invoice payments and Monitored customer recovery and revive unpaid bills.
• Prepared and balance period-end reports, and reconcile issued payrolls to bank statements
• Kept track of leave time, such as vacation, personal, and sick leave, for employees
• Developed Excel models to project operational expenses and income collection from lending operations
• Established and maintained solid business relationships with bank
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Created budgets and forecasts for management group to meet regular accounting deadlines.
• Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
• Monitored 15+ employee team while handling day-to-day accounting processes and financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Helped prepare month-end, quarterly and year-end closings.
• Used Excel spreadsheets to track unpaid bills information and produce charts.
• Processed payroll for approximately 15+ total employees.
• Reconciled Monthly balance sheet figures in Sage and reduced errors.

Ensured accurate and timely processing of accounting data for more than 5 companies

• Made the Daily recording of accounting documents (entering purchase and sales invoices and banks…)
• Verified over 7000 TND of cash and credit payments daily.
• Organized and carried out proactive month-end, quarterly and year-end processes.
• Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
• Increased customer satisfaction by filing taxes on time and promptly resolving issues.
• Supported operations by communicating with customers, filing documents and managing data.
• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Verified postings to ledgers to confirm accurate entry and account balances.
• Monitored, verified and approved invoices and reviewed balances using SAGE to assess balance sheet for variances.

• Validated the registrations of voter