Amal Pallickal Aji
Edmonton,AB
Summary
I bring over 5 years of dedicated customer service experience, excelling in resolving concerns swiftly while maintaining quality-focused service. Adaptability and a service-oriented mindset have been key to meeting demanding business goals. With nearly 2 years of careful transportation driving, I've upheld stellar driving and customer service records, prioritizing safety standards for large vehicles. My flexibility in scheduling, including evenings, weekends, and holidays, complements my commitment to safety. As I near the completion of my criminal justice studies, I'm eager to transition into law enforcement. Leveraging my strengths in communication, hard work, and logistics, I aim to contribute to community safety and uphold the principles of justice. Quick to grasp new concepts, thrive under pressure, and communicate effectively, I'm ready to make a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
School Bus Driver
Golden Arrow Bus Lines
11.2023 - Current
- Safely operated a school bus on designated routes, ensuring on-time arrival and departure
- Conducted pre-trip and post-trip inspections to guarantee the bus's mechanical fitness and safety compliance
- Demonstrated excellent communication skills when interacting with students, parents, and school staff, fostering a positive and safe environment
- Enforced safety regulations, including seat belt usage and orderly conduct, to ensure passenger well-being
- Maintained accurate records of routes, mileage, and any incidents, consistently meeting documentation requirements
- Participated in emergency response drills and remained calm and composed during unforeseen situations, ensuring student safety.
Industrial Bus Driver
Golden Arrow Bus Lines
06.2023 - 08.2023
- Transporting international firefighters to the Alberta wildfire site and camp
- Driving big buses inside the forest affected by the wildfire with firefighters
- Performing daily pre-trip and post-trip inspections after and before daily trips
- Efficiently communicate with dispatch, site supervisors, and task officers in the Alberta wildfire department
- Handling and making the right decisions regarding road conditions and hazards on time
- Maintained accurate logs of mileage, fuel consumption, and any incidents, ensuring compliance with company policies and regulations.
ID Station Attendant
Paladin Security
05.2023 - 05.2023
- Creating ID for CNRL staff and contractors
- Providing visitor, vendor, and vehicle passes to site entry
- Security and access control
- Monitoring the entry and exit points at the site and camp
- Customer service and support
- Maintain and keep up-to-date records of vehicle registration, activation badges, and passes
- Verify identification documents, such as a driver's license or passport, to ensure permissions and any restrictions provided at the site for the individual.
Delivery Associate
Amazon
10.2022 - 04.2023
- Load and drive an Amazon-branded van
- Driving an oversized delivery van on highways, local traffic, and neighbourhoods
- Providing delivery service to houses, apartments, and local businesses
- Loading and unloading packages into a delivery van
- Using mobile devices and delivery applications during delivery time for tracking, navigation, scanning packages, contacting customers, and dispatch
- Assist other delivery drivers if they need help to complete the delivery
- Deliver 200 or more packages ranging from envelopes and boxes up to 50lb.
School Bus Driver
Southland Transportation
02.2022 - 11.2022
- Safely operated a school bus on designated routes, ensuring on-time arrival and departure
- Conducted pre-trip and post-trip inspections to guarantee the bus's mechanical fitness and safety compliance
- Demonstrated excellent communication skills when interacting with students, parents, and school staff, fostering a positive and safe environment
- Keep a clean and secure atmosphere for students on board.
Store Associate
Thousand Spices
06.2018 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers by regularly cleaning and monitoring store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Volunteers for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained the newly hired sales team in upselling techniques.
- Evaluated data on stock levels, customer sales, and other factors, assessed trends, and reported findings to help senior management make effective operational decisions.
1st year Automotive Service Technician Apprenticeship/Helper
Suzuki
11.2020 - 12.2020
- Perform standard vehicle repairs on their own, such as changing brake pads and rotors, replacing vehicle fluids, and replacing car batteries
- Lubricate all moving engine parts of vehicles by rubbing specific lubricants onto these engine parts
- Check vehicle tires, fluid levels, and air pressure
- Perform Tire rim change, Wheel Balancing, and Tire Repair
- Drain existing oil from vehicles and replace it with new oil, ensuring that the proper type of oil is used and replace filters in the engine, including air filters and oil filters
- Check electrical components on vehicles, such as the horn and the lights
- Follow all company and common-sense safety practices, such as turning engines on only when in a well-ventilated area and ensuring that vehicles are in the right gear before the ignition is turned.
Education
Criminal Justice - Diploma - Policing Specializing
Lethbridge College
Lethbridge, AB04.2024
Apprenticeship - Automotive Service Technician Pre-Apprenticeship
Northern Alberta Institute of Technology
Edmonton, AB12.2020
High school or equivalent -
W.P. Wagner High School
Edmonton, AB06.2018
Skills
- Excellent interpersonal skills
- Exceptional customer service
- Excellent communication skills, both written and verbal
- Problem-solving abilities
- Strong organizational and time management skills
- Oil & filter change
- Basic automotive maintenance, including tire repair and wheel balancing
- Data entry
- Clerical support
- MS Office proficiency
- POS knowledge
- Proficient in applications such as Pro Demand Automotive Application
- Flexible and reliable
- A team player with strong work ethics
- Dependable and reliable
- Safety-focused
- Safe Driving Practices
- Commercial driving
- Pre-Trip Inspections
- Equipment Operation
- Report Writing
- Surveillance
Certification
- Class 2 Driving License with Airbrake (Q) and School bus (S) endorsements
- Alberta Security Service and Investigation Act License
- Level C CPR & AED
- ProServe training certificate
- WHMIS 2015: GHS
- CSO: Energy Safety Canada
- CSTS-2020: Alberta Construction Safety Association
- Oil Sand Environmental: Date Completion: 03/11/23
- Horizon Contract Orientation, Date Completion: 03/13/23
- Certification of proficiency for Fall Protection/Elevated Work Platform.
- Confined Space Certification, Expired: March 13, 2027
- Certification of proficiency for Fall Protection/Elevated Work Platform.
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
School Bus Driver
Golden Arrow Bus Lines
11.2023 - Current
Industrial Bus Driver
Golden Arrow Bus Lines
06.2023 - 08.2023
ID Station Attendant
Paladin Security
05.2023 - 05.2023
Delivery Associate
Amazon
10.2022 - 04.2023
School Bus Driver
Southland Transportation
02.2022 - 11.2022
1st year Automotive Service Technician Apprenticeship/Helper
Suzuki
11.2020 - 12.2020
Store Associate
Thousand Spices
06.2018 - 08.2021
Criminal Justice - Diploma - Policing Specializing
Lethbridge College
Apprenticeship - Automotive Service Technician Pre-Apprenticeship
Northern Alberta Institute of Technology
High school or equivalent -
W.P. Wagner High School
- Class 2 Driving License with Airbrake (Q) and School bus (S) endorsements
- Alberta Security Service and Investigation Act License
- Level C CPR & AED
- ProServe training certificate
- WHMIS 2015: GHS
- CSO: Energy Safety Canada
- CSTS-2020: Alberta Construction Safety Association
- Oil Sand Environmental: Date Completion: 03/11/23
- Horizon Contract Orientation, Date Completion: 03/13/23
- Certification of proficiency for Fall Protection/Elevated Work Platform.
- Confined Space Certification, Expired: March 13, 2027
- Certification of proficiency for Fall Protection/Elevated Work Platform.
Similar Profiles
Jenni BallantyneJenni Ballantyne
School Bus Driver at Murphy Bus Lines - Arva, On - DepotSchool Bus Driver at Murphy Bus Lines - Arva, On - Depot
Carol-Anne MaraisCarol-Anne Marais
Chargehand: Tyres and Systems at Interstate Bus LinesChargehand: Tyres and Systems at Interstate Bus Lines
Joan BeemJoan Beem
School Bus Driver at Lamers Bus LinesSchool Bus Driver at Lamers Bus Lines