Asma Osman
Edmonton,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Central Operations Associate
MEDICENTRES CANADA
01.2018 - 07.2025
- Assists the Divisional Operations Manager in the achievement of departmental objectives and KPIs
- Answers inbound calls as required
- Monitors agent performance through call quality recording and task audits
- Provides information to agents on new processes
- Computer systems and updates
- Assists in completing operational reporting and metrics
- Creates task and break schedules
- Maintains physician profiles
- Manages on center staffing eves based on SLA's
- Monitors EMR scheduling
- Identifies performance issues and training gaps within the department
School Bus Driver
Maple Ridge Student Transportation Services
08.2015 - 08.2018
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
Education
Associate of Arts -
Ryerson University
Toronto01-2014
Skills
- Easily adaptable
- Team player
- Excellent communication and writing skills
- Organized and efficient
- Ability to work in a fast paced and time critical environment
- Certified Health Care Aide
- Data Management
- Quality Assurance
- Department Oversight
- Interpersonal Communication
- Attention to Detail
- Regulatory Compliance
- Accident prevention strategies
- Safety-focused
Languages
English
Timeline
Central Operations Associate
MEDICENTRES CANADA
01.2018 - 07.2025
School Bus Driver
Maple Ridge Student Transportation Services
08.2015 - 08.2018
Associate of Arts -
Ryerson University
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