Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amal Najem

General Manager | Policy & Strategy Analyst
Calgary

Summary

Highly motivated and professional with over 7 years of experience providing high-level support to sales and operations teams. Proficient in managing revenue, training employees on skill development, handling confidential documents, creating strategy and analyzing policy, and communicating with clients. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Destination Expert

Kensington
Calgary, Alberta
03.2024 - Current
  • Interpret KPI data to enhance sales processes
  • Self-motivated, with a strong sense of personal responsibility
  • Excellent communication skills, both verbal and written
  • Proven ability to learn quickly and adapt to new situations as reflected in both personal and team KPI's. This includes building a client book of over $1M in sales over an 8 month period
  • Monthly and quarterly reflection sessions to assess if results align with strategy and reflect on the story the data is telling
  • Held training sessions with fellow colleagues and trained them on best practices in client relations and sales metrics

General Manager

GoodLife Fitness
Calgary, Alberta
07.2022 - 03.2024
  • Manage daily operations of club and revenue growth
  • Took an under performing club to cash positive in under 6 months
  • Strategize plans to increase overall revenue and coordinate between different departments to execute
  • Analyze KPI growth to find avenues for business growth and client retention
  • Assess effectiveness of corporate policies and create new processes and policies that better align with corporate strategy
  • Handle confidential information and documents with discretion and maintain their proper organization
  • Solutions focused conversations with employees across all levels of company
  • Work closely with corporate level executives to develop marketing and increase member retention

Assistant General Manager

GoodLife Fitness
Calgary, Alberta
11.2019 - 07.2022
  • Hired, trained and managed sales team as well as personally contributing to overall sales of the business.
  • Prepared and distributed reports, held daily, weekly and monthly sales meetings.
  • Used emotional interviewing techniques with potential clients to secure sale and increase lead generation.
  • Assisted General Manager with operations optimization through sales data analysis and quarterly planning.
  • Coordinated member experience in first 30 days with different departments to ensure excellent member experience and retention.
  • Consistently outperformed all other independent and club level sales across the division.

Education

Bachelor of Arts - Spanish

University of Calgary
Calgary, AB
01.2016 - 06.2018

Bachelor of Arts - International Relations

University of Calgary
09.2012 - 06.2015

Skills

  • Strategy development

  • Policy analysis

  • Strong organizational skills

  • Time management skills

  • Exceptional communication skills

  • Interpersonal skills

  • Detail-oriented

  • Multi-tasking

  • Managing KPI's

  • Handling personal and financial documents

Certification

Crucial Accountability - Emotional intelligence certification, 2019

Timeline

Destination Expert

Kensington
03.2024 - Current

General Manager

GoodLife Fitness
07.2022 - 03.2024

Assistant General Manager

GoodLife Fitness
11.2019 - 07.2022

Bachelor of Arts - Spanish

University of Calgary
01.2016 - 06.2018

Bachelor of Arts - International Relations

University of Calgary
09.2012 - 06.2015

Similar Profiles

CREATE PROFILE
Amal NajemGeneral Manager | Policy & Strategy Analyst