Amal Mahmoud
Vancouver,BC
Summary
Hardworking healthcare professional successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.
Overview
9
9
years of professional experience
Work History
Community Health Worker
Vancouver Coastal Health
Vancouver
06.2023 - 09.2024
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Tracked immunization records for children in accordance with state guidelines.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Conducted home visits to assess the health needs of patients and their families.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Developed individualized treatment plans based on patient assessment results.
- Maintained accurate records of patient data in a secure electronic database.
- Offered emotional support during difficult times or stressful situations.
- Assessed the impact of social determinants of health on patient outcomes.
- Monitored client progress towards health goals and objectives.
- Developed and maintained working knowledge of products, payer guidelines, and regulatory rules.
Child & Youyh Support Wotker
Somalilands Orphanage for Children
Hargeisa, Somalia, British Columbia
02.2020 - 12.2022
- Reported any incidents or accidents in accordance with company policy and procedure.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Organised leisure activities for clients in the community.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Referred involved parties to needed community resources.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Child Support Worker
Kids Kottage
Edmonton, Alberta
03.2018 - 01.2020
- Negotiated payment arrangements between parties involved in a dispute over child support.
- Educated clients on their rights and responsibilities regarding child support matters.
- Monitored court-ordered payments and enforced payment when necessary.
- Coordinated services between multiple agencies such as DHS, law enforcement, courts.
- Developed strategies to help parents meet their child support obligations.
- Provided case management services to families with children in need of support.
- Participated in outreach initiatives aimed at providing information about available services.
- Conducted home visits and assessments to evaluate family dynamics and living conditions.
- Maintained accurate records of all interactions with clients in a timely manner.
- Counseled parents on parenting skills, communication techniques, and conflict resolution methods.
- Maintained detailed records of client interactions and progress towards goals.
- Attended regular meetings with supervisors to discuss caseloads and other relevant topics.
- Created individualized service plans for each client based on the assessment results.
- Tracked changes in family circumstances that could affect the outcome of a case.
- Advised custodial parents on how to use available resources effectively.
- Collaborated with community organizations to identify additional resources for families in need.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Counseled parents on proper child-rearing choices.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Education
Advanced Diploma in Film Production - Film Production
Vancouver Film School
Vancouver, BC12-2015
Bachelor of Science - International Community Development
University of Victoria, Melbourne, Australia
Melbourne, Australia05-2010
Associate of Science - Child Rights
University of South Pacific , Suva, Fuji
Fiji , Suva11-2009
Skills
- Healthy living plans
- Community-based resources
- Organized and detail oriented
- Assignment management
- Healthcare advocacy
- First aid training
- Report preparation
- Care plan development
- Public outreach
- Training skills
- Encounter documentation
- Microsoft office proficiency
- Schedule management
- Data collection
Timeline
Community Health Worker
Vancouver Coastal Health
06.2023 - 09.2024
Child & Youyh Support Wotker
Somalilands Orphanage for Children
02.2020 - 12.2022
Child Support Worker
Kids Kottage
03.2018 - 01.2020
Advanced Diploma in Film Production - Film Production
Vancouver Film School
Bachelor of Science - International Community Development
University of Victoria, Melbourne, Australia
Associate of Science - Child Rights
University of South Pacific , Suva, Fuji
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