Amal Joseph
Barrie,ON
Summary
Dynamic Shift Supervisor at Pizza Hut with proven expertise in cash handling and employee training. Successfully enhanced team performance through effective staff management and workplace safety practices. Recognized for resolving customer concerns swiftly, contributing to improved guest satisfaction and operational efficiency. Committed to fostering a positive work environment and driving team success.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Pizza Hut
Barrie, ON
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Front Office Trainee
Rain Wood Hotels
India Kerala
05.2019 - 03.2020
- Received packages and mail at front desk and dispersed to correct employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
Education
Diploma - Hospitality And Tourism Management
Georgian College
Barrie, None12.2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Pizza Hut
12.2022 - Current
Front Office Trainee
Rain Wood Hotels
05.2019 - 03.2020
Diploma - Hospitality And Tourism Management
Georgian College