Amal Jose
Woodstock,ON
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Ottaway Motor Express
01.2023 - 04.2025
- Identify required loads in advance and organize for greatest efficiency
- Assign and line up loads and deliveries based on Broker information
- Monitor scheduled runs to ensure they are on-time; advise Brokers, Customer Service, and/or Planner in next region of any changes
- Complete Broker and Driver pay sheets
- Oversee daily activities of Drivers, identify issues, e.g.; load refusals, late deliveries, poor customer service – and escalate issues to Brokers and Fleet Services as required
- Other duties related to Line haul Operations as required
- Manage trailer pools at various customer locations.
- Validate and ensure customs documentation is accurate and complete.
Logistics Team Member
FIO Automotive Canada
09.2020 - 01.2022
- Ensure performance of FIFO material rotation
- Report any material shortage or discrepancies
- Receive and deliver materials to support production
- Operate tuggers safety and efficiently
- Maintain 5S and TPM standards in all areas
- Inspect and report safety of equipment, workplace conditions and activities including all accidents or near miss situations
- Collect and ship finish goods to customers as per schedule
Customer Service Associate
Lowe’s Canada
01.2019 - 09.2020
- Maintain Sales floor
- Address customer complaints over phone and in person
- Maintaining safe and secure work environment by conducting daily safe reviews, noting hazards, keeping store area clean and organized and monitoring for potential theft or security risks
Education
Graduate Certificate - Operations Management
Fanshawe college
08.2019
Graduate Certificate - Business Analysis
Fanshawe college
08.2019
Skills
- Data Analytics
- MS-Office Suite
- Spreadsheet
- Tableau
- Microsoft Excel
- Operations Management
- Data science
- Customer Relationship
- BABOK Concepts
- Organizational skills
- Problem solving skill
- Customer service skills
Certification
- Introduction to Data Analytics by IBM
- Lean Six Sigma White Belt Certified by Management and Strategy Institute
- Lean Six Sigma Yellow Belt certified by Six Sigma Global Institute
- Lean Supply Chain Management certified by Management and Strategy Institute
Timeline
Dispatcher
Ottaway Motor Express
01.2023 - 04.2025
Logistics Team Member
FIO Automotive Canada
09.2020 - 01.2022
Customer Service Associate
Lowe’s Canada
01.2019 - 09.2020
Graduate Certificate - Business Analysis
Fanshawe college
Graduate Certificate - Operations Management
Fanshawe college
Similar Profiles
Kuljinderpal Singh JawandhaKuljinderpal Singh Jawandha
Warehouse Team Leader at Ottaway Motors ExpressWarehouse Team Leader at Ottaway Motors Express
Edward GalleyEdward Galley
Tractor Trailer Truck Driver at Ottaway TransportTractor Trailer Truck Driver at Ottaway Transport
Brian P. WulfmanBrian P. Wulfman
Pickup & Delivery Driver at Midwest Motor ExpressPickup & Delivery Driver at Midwest Motor Express
Freddy BabuFreddy Babu
Quality Engineering Specialist at SAF Holland CanadaQuality Engineering Specialist at SAF Holland Canada
Nikki GoldrickNikki Goldrick
Artist at London Arts CouncilArtist at London Arts Council