Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amal George

Keewatin,ON

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience

Work History

Manager

Walmart
09.2021 - Current
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Supervisor

Tim Hortons
09.2021 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Achieved results by working with staff to meet established targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Experience Sales Floor Associate

Walmart
04.2020 - 07.2021
  • Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided valuable input during team meetings aimed at improving overall store performance and employee engagement.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
  • Developed strong rapport with customers and created positive impression of business.
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Utilized customer feedback to improve services and apply best practices.
  • Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Ensured timely processing of customer transactions at checkout, reinforcing positive brand impressions.

Residential Worker

Palliative Health Care Worker
01.2018 - 07.2018
  • Reported changes in resident condition and health to resident care manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored progress towards service plan goals.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and evaluated impact of social services on community.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Assisted residents with basic activities of daily living.
  • Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.

Education

Aerospace Manufacturing Engineering Technician

Confederation College of Applied Arts And Technology
Thunder Bay, ON
09.2021

Master of Science - Physics

University of Calicut
India, Kerala
05.2018

Skills

  • Emergency Response
  • Teamwork and Collaboration
  • Operations Management
  • Customer Relationship Management (CRM)
  • Performance reviewing
  • MS Office
  • Cross-Functional Teamwork
  • Administration and Reporting
  • Negotiation and Conflict Resolution
  • Staff Development
  • Staff Training
  • Problem Resolution
  • Employee Development

Languages

English
Full Professional

Timeline

Manager

Walmart
09.2021 - Current

Supervisor

Tim Hortons
09.2021 - Current

Customer Experience Sales Floor Associate

Walmart
04.2020 - 07.2021

Residential Worker

Palliative Health Care Worker
01.2018 - 07.2018

Aerospace Manufacturing Engineering Technician

Confederation College of Applied Arts And Technology

Master of Science - Physics

University of Calicut

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Amal George