Amal Ayad
Montreal,QC
Summary
Accomplished Insurance Advisor and Senior Translator with a proven track record at TD Insurance and Procter & Gamble Gulf, respectively. Recognized for exceptional customer service and strong analytical skills, I excel in collaborative environments, driving high satisfaction rates and ensuring compliance with legal standards. Expert in multitasking and adapting to change, I leverage professionalism and a positive attitude to achieve and exceed objectives.
Overview
14
14
years of professional experience
Work History
Insurance Advisor
TD Insurance
Montreal, Quebec
03.2021 - Current
- Generate detailed quotes for prospective customers based on their requirements.
- Process applications for new policies, including verifying eligibility criteria.
- Explain coverage options to potential policyholders, answering questions or concerns.
- Review renewal documents, and update customer information as needed.
- Provide clients with the most suitable insurance policies for their individual needs.
- Ensure compliance with legal regulations related to insurance policies.
- Engage customers, and provide a high service level by carefully explaining the details of the policies.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
Senior Translator
Procter & Gamble Gulf
Dubai, UAE
11.2013 - 06.2017
- Provided translation services in English and Arabic.
- Monitored client feedback regarding translated materials to identify areas for improvement.
- Proofread, edited and revised translated documents.
- Compiled legal and marketing terminology, and information used in translations.
- Performed quality assurance checks on translated materials before delivery to clients.
- Maintained a database of previously translated documents for reference purposes.
- Collaborated closely with project managers throughout the entire translation process.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Executive Board Secretary
Surooh Group of Companies
Dubai, UAE
11.2011 - 08.2013
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Coordinated executive and senior management vacations, day-to-day meetings, and travel schedules.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Coordinated scheduling of executive board meetings, events and activities.
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
Assistant to the Ambassador
Korean Embassy at UAE
Abu Dhabi, UAE
07.2011 - 10.2011
- Managed correspondence of incoming mail addressed to the Ambassador.
- Pleasantly welcomed visitors and answered phone calls.
- Sorted and reviewed incoming faxes, letters, and emails for the Ambassador's office.
- Arranged visits by representatives of foreign governments or organizations to the Embassy premises.
- Leveraged word processing software to create proposals, letters and memos.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored news media coverage of diplomatic activities involving the Ambassador.
- Managed correspondence of outgoing mail addressed to the government and authorities from the Ambassador's office.
- Assisted the Ambassador with scheduling and travel arrangements.
Education
Bachelor's Degree - Arabic, French, English
Translation
06.2008
High School Diploma -
Sonatrach 's Institute
01.2008
High School Diploma -
Human Sciences & Literature
01.2004
Skills
- Professionalism and ethics
- Collaborative team player with a positive, innovative, and problem-solving mindset
- Strong analytical skills, and multitasking
- I am a fast learner, and I adapt quickly to changes
- Friendly with a positive attitude
Languages
- Arabic
- English
- French
Accomplishments
- Legendary Customer Experience – TD Insurance 2022
- All Stars winner for the years: 2023 and 2024 - TD Insurance
Timeline
Insurance Advisor
TD Insurance
03.2021 - Current
Senior Translator
Procter & Gamble Gulf
11.2013 - 06.2017
Executive Board Secretary
Surooh Group of Companies
11.2011 - 08.2013
Assistant to the Ambassador
Korean Embassy at UAE
07.2011 - 10.2011
Bachelor's Degree - Arabic, French, English
Translation
High School Diploma -
Sonatrach 's Institute
High School Diploma -
Human Sciences & Literature
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