AMAL AJI
Middle Sackville,NS
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Night Auditor
Hampton Inn By Hilton
09.2022 - Current
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Shift Supervisor
Wendy's
12.2021 - 11.2023
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Crew Member Cook
Swiss Chalet Restaurant
10.2020 - 08.2021
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Enhanced overall dining experience by consistently delivering high-quality dishes prepared in adherence to strict recipe guidelines.
- Streamlined order processing by accurately inputting orders into the point-of-sale system and communicating effectively with front-of-house staff.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Understood cooking techniques and fundamentals to maximize safe food handling.
Education
Associate of Applied Science - Environmental Technology
Loyalist College of Applied Arts And Technology
Belleville, ON04.2021
Bachelor of Science - BOTANY
BASELIUS COLLEGE
KOTTAYAM, KERALA03.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Daily Reporting
- Problem-Solving
- Guest Services
- Decision-Making
- Inventory Oversight
- Policy Compliance
- Time Management
- Performance Tracking
Languages
English
Professional Working
Timeline
Night Auditor
Hampton Inn By Hilton
09.2022 - Current
Shift Supervisor
Wendy's
12.2021 - 11.2023
Crew Member Cook
Swiss Chalet Restaurant
10.2020 - 08.2021
Associate of Applied Science - Environmental Technology
Loyalist College of Applied Arts And Technology
Bachelor of Science - BOTANY
BASELIUS COLLEGE
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