AMAKU OROK NSEFIK
MONTREAL
Summary
A young, passionate and a smart thinker equipped with knowledge that exceeds just the field of study, foreign language and literature. An excellence driven and responsible individual with the ability to think creatively and develop innovative solutions to problems. Voracious learner with an insatiable craving for personal development with a genuine interest in teamwork. Whose Objective is to work in a dynamic organization that will allow the utilization of the education and strategic experience that will enable me to improve personal creative and innovative skills and to take advantage of available opportunity to add value to the organization. Generating new ideas, exceeding targets and staff relationship, where competency, efficiency and diligence are guide lines..
Overview
9
9
years of professional experience
1
1
Certification
Work History
Graduate Teaching Assistant French/English Teacher
Schools
09.2006 - 08.2015
- Checked assignments, proctored tests and provided grades according to university standards.
- Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
- Enhanced student comprehension by incorporating visual aids and real-world examples into lectures.
- Provided timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
- Documented attendance and completed assignments to maintain full class and student records.
- Mentored students through office hours and one-on-one communication.
Customer Service Officer
Nestle Nigeria Plc
10.2007 - 09.2008
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
Foreign languages and Literature (French), Second Class Upper Division -
University of Port Harcourt
Choba, Port Harcourt.10.2006
Diplôme De Langue Française - French Language
Alliance Française
Port Harcourt, Nigeria.08.2003
Skills
- Effective Communication/ Feedback skill (both oral and written)
- People management
- Recruitment and Onboarding
- Outstanding communication skills
- Possess an attitude fueled with positive thinking
- Formidable in supporting and enabling team effort to produce genuine long-term sustainable development
- High personal integrity with exquisite ability to relate well with others
- Remarkable ability to work in a multidisciplinary, high- intensity environment
- Tutoring and mentoring
- Organization
Certification
- Certificate in French & Typing Courses: Databiz Training and Services, Port Harcourt, Rivers State - 1999
- Diploma in French Language: Alliance Franςaise, Port Harcourt, Rivers State - 2003
- Village Du Bénin, Togo: - French Course Centre International De Recherche et D'Etude De Langue (CIREL) - 2004
Languages
French
Full Professional
English
Native or Bilingual
STATE OF ORIGIN
Cross River State
DATE OF BIRTH
CALABAR, 02/16/81
LOCAL GOVERNMENT AREA
Akpabuyo local
Personal Information
- Title: GRADUATE ASSISTANT, ENGLISH AND FRENCH LANGUAGES
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
Hobbies
- Reading
- Counseling,
- Travelling
- Cooking
- Interactive session
Timeline
Customer Service Officer
Nestle Nigeria Plc
10.2007 - 09.2008
Graduate Teaching Assistant French/English Teacher
Schools
09.2006 - 08.2015
Foreign languages and Literature (French), Second Class Upper Division -
University of Port Harcourt
Diplôme De Langue Française - French Language
Alliance Française
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