Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMAKA OKPALA

NEW WESTMINISTER,,BC

Summary

Dedicated and adaptable professional with experience in customer service and administrative support. Skilled in communication, problem-solving, and working with diverse individuals in fast-paced environments. Committed to creating positive, safe, and supportive experiences while contributing effectively within team settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Bosley's by Pet Valu
New Westminster, Canada
07.2025 - 11.2025
  • Provided individualized support to customers with diverse needs, adapting communication styles to ensure positive interactions
  • Maintained calm and effective responses in fast-paced and high-pressure situations
  • Collaborated with team members to create a safe, organized, and welcoming environment
  • Assisted with inventory management, organization, and maintaining structured workflows
  • Handled responsibilities requiring attention to detail, patience, and problem-solving.

Administrative Assistant

CWG
Lagos, Nigeria
01.2024 - 01.2024
  • Managed schedules, appointments, and front-desk communications for staff and visitors.
  • Maintained filing systems, ensuring documents were current and securely stored for easy access.
  • Managed office supplies inventory and ordered materials to ensure uninterrupted operations.
  • Processed and organized documentation to support efficient retrieval and compliance.
  • Maintained accurate records and documentation while ensuring confidentiality and organization.

Education

MBA - Business Administration

University Canada West
Vancouver, BC

Bachelor of Science - Communications

Redeemer's University
Nigeria

Skills

  • Communication & interpersonal skills
  • Problem-solving & conflict resolution
  • Team collaboration
  • Time management & organization
  • Record keeping & documentation
  • Customer service & support
  • Adaptability in fast-paced environments
  • Safety awareness & compliance

Certification

• Customer Relationship Management (CRM)
• Fundamentals of Digital Marketing
• Advanced Microsoft Excel
• CPR/AED & First Aid Certified
• WHMIS Certified

Timeline

Sales Associate

Bosley's by Pet Valu
07.2025 - 11.2025

Administrative Assistant

CWG
01.2024 - 01.2024

MBA - Business Administration

University Canada West

Bachelor of Science - Communications

Redeemer's University
AMAKA OKPALA