Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Amaka Odita
Toronto,ON
Summary
Overview
3
years of professional experience
Work History
Innomar Strategies
Case Manager
10.2022 - Current
Job overview
- Coordinate client experience for over 50 existing and new patients to understand needs, complete client onboarding and prioritize exceptional customer service with program
- Maintain patients records on (CRM) Salesforce and meet target Key Performance Indicators (KPI) daily through time management and organization consistently meeting project goals.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Explained policies, procedures and services to patients.
- Communicated with patients to ensure quality of care and develop care plans.
Unity Health Toronto
Research Assistant
10.2021 - 06.2022
Job overview
- Coded and verified data in accordance with specified research protocol and coding procedures, entering data into computer database for subsequent analysis.
- Organized source documents and Electronic Medical Records (EMR) improving daily operations
- Analyzed trends and patterns in patients concerns using Microsoft Excel and generated report to stakeholders which increased efficiency by 25%
- Recruited over 600 study participants through attention to detail and research regulation compliance enhancing study validation
- Collaborated with project manager and team to set targets for study and consistently meet set deliverables.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
Unity Health Toronto
Patient Educator
09.2020 - 08.2021
Job overview
- Responsible for patient support and communicated disease related policies with 35 patients daily
- Worked with medical professionals to provide complex clinical care management, patient education and counseling.
- Trained 10 colleagues on research protocol harnessing leadership skills leading to 100% project execution
- Update internal and public health Database for optimized patient care.
- Met with patients and family members to explain procedures, respond to questions and educate on proposed actions to improve health.
Education
Brock University
Bachelor's Degree from Medical Sciences
University Overview
Certificate: Google Data Analytics | Coursera
University Overview
Skills
- Tech Savvy - Microsoft Office, (CRM) SalesForce, Electronic Records, Adobe, Tableau, Smart Sheets
- Operations and program support
- Data Collection and Analysis
- Organized and Detail-Oriented
- Explaining Policy and Procedures
- Client Intake and onboarding
- Resolving Problems
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Organized and Efficient
- Avid learner and diligent
Timeline
Case Manager
Innomar Strategies
10.2022 - Current
Research Assistant
Unity Health Toronto
10.2021 - 06.2022
Patient Educator
Unity Health Toronto
09.2020 - 08.2021
Brock University
Bachelor's Degree from Medical Sciences
Certificate: Google Data Analytics | Coursera
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