Amaka Ndubia
Oakland
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Urban Furniture and Boutique
12.2025 - Current
- Provided exceptional customer support, resolving inquiries and issues with efficiency.
- Maintained in-depth product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to streamline inventory management processes, enhancing operational efficiency.
- Developed and implemented strategies to optimize store layout, improving customer navigation and satisfaction.
- Analyzed sales data to identify opportunities for upselling and cross-selling, boosting revenue growth.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Hairstylist/Hair Braider
Self-employeed
03.2012 - 12.2025
- Developed strong client relationships, fostering loyalty and repeat business.
- Implemented effective sanitation protocols to ensure a safe workspace.
- Created customized hair care plans based on individual client needs and preferences.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Built rapport with clients to understand their style preferences and hair care routines.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
In Home Care Provider
IHSS
11.2021 - 08.2025
- Provided compassionate personal care, assisting clients with daily living activities and promoting independence.
- Administered medication and monitored client health, ensuring adherence to prescribed care plans.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
- Displayed strong problem-solving abilities when addressing emergencies or unexpected situations during in-home care visits, prioritizing safety and client well-being above all else.
- Facilitated social engagement for clients by accompanying them on outings or organizing at-home activities based on personal interests.
- Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.
- Promoted overall well-being by preparing nutritious meals according to individual dietary needs and preferences.
- Assisted clients with maintaining personal hygiene, promoting a sense of dignity and self-esteem during daily routines.
- Documented vitals, behaviors, and medications in client medical records.
Customer Service/Sales Associate
B&B Estate Liquidations
03.2013 - 12.2017
- Developed strong customer relationships to enhance sales opportunities and client satisfaction.
- Conducted product demonstrations, effectively showcasing features and benefits to potential buyers.
- Managed inventory levels, ensuring accurate stock availability for all sales events.
- Assisted in coordinating estate sale logistics, optimizing event setups and timelines.
- Streamlined communication between team members and clients, fostering a collaborative work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Business Administration And Management
Berkeley City College
Berkeley, CAHigh School Diploma -
Berkeley High School
Berkeley, CA06-2014
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Understanding customer needs
- Store maintenance
- Transaction processing
- Sales transactions
- Order fulfillment
- Hospitality and accommodation
- Appointment scheduling
- Calm and professional under pressure
- Customer relations
- Computer skills
- Data entry
Timeline
Customer Service Associate
Urban Furniture and Boutique
12.2025 - Current
In Home Care Provider
IHSS
11.2021 - 08.2025
Customer Service/Sales Associate
B&B Estate Liquidations
03.2013 - 12.2017
Hairstylist/Hair Braider
Self-employeed
03.2012 - 12.2025
Business Administration And Management
Berkeley City College
High School Diploma -
Berkeley High School