Amajenee Earls
Oakland
Summary
Reliable and efficient professional with over four years of experience in guest services. Skilled in cash management and conflict resolution, dedicated to improving operational workflows and ensuring a high level of guest satisfaction.
Overview
5
5
years of professional experience
Work History
Guest Services Cashier
Conservation Society Of California
Oakland, CA
03.2021 - Current
- Processed guest transactions accurately and efficiently using POS system.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Managed cash handling duties, ensuring all transactions balanced at end of shifts.
- Trained new team members on cashier procedures and guest service standards.
- Implemented improvements in operational workflows to increase efficiency and reduce wait times.
- Resolved guest complaints effectively, maintaining high satisfaction levels.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Provided accurate information on products, services, and promotions to increase sales opportunities.
- Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Promoted positive relationships with fellow team members, contributing to a cohesive work environment.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Sojourner Truth Independent Study
Oakland, CA05-2025
Skills
- Strong work ethic
- Team player mentality
- Reliability and punctuality
- Cash handling expertise
- Complaint handling
- Stress tolerance
- Customer assistance
- Multitasking and organization
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Cash handling and management
- Written and verbal communication
- Cash register systems
- Conflict resolution
- POS system operations
- Basic math
- ID verification
- Problem-solving
- Honest and dependable
- Reliable and responsible
Languages
English
Full Professional
Timeline
Guest Services Cashier
Conservation Society Of California
03.2021 - Current
High School Diploma -
Sojourner Truth Independent Study