Amaiya Drew
Summary
Detail-oriented and proactive individual with a focus on time management and organizational efficiency. Skilled in creating and executing targeted programs that optimize operations while addressing human factors. Adept at utilizing both traditional and modern methodologies to enhance data collection processes. Dedicated to fostering company success through clear communication and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Arcadia
09.2023 - Current
- Managed phone inquiries, took messages, and provided prompt responses to guests.
- Facilitated check-in and check-out processes for guests to ensure smooth operations.
- Accurately inputted guest information into computer system while maintaining security protocols.
- Created daily reports detailing occupancy levels alongside revenue figures.
- Addressed guest inquiries and concerns by delivering tailored solutions that enhanced satisfaction.
Key Sales Associate
Banter By Piercing Pagoda
Arcadia
11.2022 - 09.2023
- Monitored sales floor to identify customer needs and merchandise shortages.
- Greeted customers and assisted in locating requested items, enhancing satisfaction and retention.
- Restocked shelves and bins with latest merchandise, adjusting signage to highlight promotions.
Sales Associate
Strandz Unlimited Beauty Supply
Covina
08.2021 - 11.2022
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assistant Manager
Little Caesars Pizza
Pasadena
07.2020 - 06.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Summer Intern
City Attorney's Office
Pasadena
06.2019 - 07.2019
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Responded to information quests, documented messages and noted particular issues needing further attention.
- Reviewed diverse organizational problems to assess concerns with workflows, communication and cost controls.
- Assisted in routine research, investigations and special projects to support work of assigned department.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2026
Bachelor of Arts - Psychology & Social & Behavioral Science
Pasadena City College
Pasadena, CA06-2025
High School Diploma -
Pasadena High School
Pasadena, CA06.2020
Skills
- Attention to detail
- Customer service
- Communication skills
- Problem solving and critical thinking
- Time management
- Team collaboration
Certification
- CPR Certification
- Food Handlers Card
Affiliations
- Ujima
- Black Student Success Center
References
References available upon request.
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
09.2023 - Current
Key Sales Associate
Banter By Piercing Pagoda
11.2022 - 09.2023
Sales Associate
Strandz Unlimited Beauty Supply
08.2021 - 11.2022
Assistant Manager
Little Caesars Pizza
07.2020 - 06.2021
Summer Intern
City Attorney's Office
06.2019 - 07.2019
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Arts - Psychology & Social & Behavioral Science
Pasadena City College
High School Diploma -
Pasadena High School
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