Amairani Garcia
Riverside,CA
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
9
9
years of professional experience
Work History
Service Advoctae
Target
Riverside, CA
11.2020 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Collaborated with team members to enhance the customer shopping experience through effective communication.
- Processed returns and exchanges accurately while maintaining compliance with company policies.
- Assisted in training new team members on service protocols and best practices for customer engagement.
- Worked efficiently to pick and prepare customer orders for delivery.
- Managed cash handling processes to ensure accuracy and compliance with company policies.
- Oversaw daily reconciliation of cash registers to maintain financial integrity.
Student Aide/Food Worker
Riverside Community College District
Riverside, CA
08.2018 - 03.2020
- Prepared and served food items according to safety and quality standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Managed time efficiently during peak hours to minimize wait times and deliver exceptional service to customers.
- Prepared and assembled food items according to standardized recipes and presentation guidelines.
- Cleaned and organized kitchen stations to promote team efficiency.
Packer
Amazon
Eastvale, CA
11.2019 - 11.2019
- Operated packing machinery to ensure efficient processing of customer orders.
- Maintained accuracy in labeling and documenting packaged items for shipment.
- Collaborated with team members to optimize workflow within packing station.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Warehouse Associate
Walmart E-Commerce Fulfillment
Chino, CA
10.2017 - 12.2017
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Education
Diploma - General Studies
Norte Vista High School
Riverside, CA06-2017
Skills
- Customer service experience
- Complaint handling
- Customer satisfaction
- Service coordination
- Financial transactions
- Multitasking
- Bilingual (Spanish)
- Meticulous
- Conflict resolution
- Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advoctae
Target
11.2020 - Current
Packer
Amazon
11.2019 - 11.2019
Student Aide/Food Worker
Riverside Community College District
08.2018 - 03.2020
Warehouse Associate
Walmart E-Commerce Fulfillment
10.2017 - 12.2017
Diploma - General Studies
Norte Vista High School