Amadou Oury Balde
Montreal,Quebec
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
10
years of professional experience
Work History
Aide De Service
CIUSS De L'EST
02.2021 - 02.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected orders and relayed them to bartenders quickly and accurately.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Mcdonalds
Mc Do, France.
06.2013 - 07.2014
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Crew Member
Orange France
03.2012 - 10.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas as needed.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
University of Rouen
France , Rouen 05.2011
Skills
- Inventory controls
- Accurate money handling
- Team Building
- Financial Management
- Sales and marketing
- Multitasking abilities
- Computer skills
- Ability to Lift 40 pounds
- Strong Communication and Interpersonal Skills
- Inventory Management
- Building Customer Relationships and Loyalty
- Energy and Physical Stamina
- Sales and Promotions
- Available Nights, Weekends and Holidays
- Safety and Cleanliness Standards
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- POS Software
- Adaptable and Flexible
- Merchandise Recommendations
- Meeting Sales Goals
- Store Policies and Procedures
- Engaging with Diverse Customers
- Attention to Detail
- Product Knowledge
- Flexible Hours
- Loss Prevention
- Brand Promotion
- Customer Service
- Customer Needs Assessment
- Register Opening and Closing
- Information Analysis
Timeline
Aide De Service
CIUSS De L'EST
02.2021 - 02.2022
Mcdonalds
Mc Do, France.
06.2013 - 07.2014
Crew Member
Orange France
03.2012 - 10.2013
High School Diploma -
University of Rouen
Similar Profiles
Rosalie LachanceRosalie Lachance
Infirmière Clinicienne at Institut de Cardiologie de MontréalInfirmière Clinicienne at Institut de Cardiologie de Montréal
Florence Emmanuelle PhilippeFlorence Emmanuelle Philippe
Human Resources Assistant at CIUSSS de l'est de l'ile de MontréalHuman Resources Assistant at CIUSSS de l'est de l'ile de Montréal
G. Anayansi Jimenez MadrigalG. Anayansi Jimenez Madrigal
Music Therapist at CIUSS Du Centre -Sud De L'Ile De MontrealMusic Therapist at CIUSS Du Centre -Sud De L'Ile De Montreal