Amadou Diene
Management Specialist
Toronto,ON
Summary
A dedicated bilingual professional with strong skills who is a quick learner and has the ability to analyze, solve problems and adapts to new responsibilities seeking a position with a company that values commitment to strong interpersonal and communication skills and ability to multi-task. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Cash Application and Dispute Management
CRH Canada Group
Toronto, Ontario
4 2022 - 2 2023
- Apply between 100 and 500 customer payment checks per day
- Process Credit Card Payments
- Participate and Support in the Period End activities
- Maintained strong relationships with customers, addressing inquiries related to invoicing and payments promptly.
- Supported the finance team with timely and accurate cash application data, aiding in financial decision making.
- Developed customized reports for management, highlighting key metrics related to accounts receivable performance and trends.
- Conducted regular reviews of unapplied cash balances, identifying potential misapplications or adjustments required for proper accounting treatment.
- Improved cash application efficiency by streamlining processes and implementing automation tools.
- Analyzed payment trends from clients to identify potential issues proactively and maintain healthy cash flow.
- Established best practices for the cash application team, fostering a culture of continuous improvement and high performance.
- Identified process improvements for cash application procedures, resulting in reduced errors and improved efficiency.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Inspected account books and recorded transactions.
- Supported management by processing invoices and documents with consistent on-time delivery.
Customer & Vendor Support
CRH Canada Group
Toronto, Ontario
02.2017 - 03.2022
- Set and achieved company defined goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Reduced call abandonment by 25%.
- Communicate verbally and in writing with vendors regarding missing invoices and their accounts
- Handle all customer and vendor inquiries by phone and emails
- Communicate verbally and in writing with CRH Canada Business Units in Quebec, and United States.
- Managed vendor contracts to ensure compliance with legal and company standards.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Master Data Team
CRH Canada Group
Toronto, Ontario
09.2016 - 01.2017
- Contacted the list of 40,000 of suppliers to update their information in the system
- Streamlined master data management processes by implementing efficient data governance strategies.
- Communicate verbally and in writing with vendors regarding missing documents and their accounts
- Update vendor’s information with all changes (address, banking information, contacts etc.) Update construction materials information with all changes (storage location, billing, descriptions, etc.) Communicate verbally and in writing with CRH Canada departments in Quebec, and Mississauga
- Communicate verbally and in writing with CRH Canada departments in United States
- Check dormant vendors with SAP Query and to mark them in deletion
- Check materials by type and plant and perform requests from different plants
- Work on project to call all vendors and add email contact for sending purchasing orders
- Coordinate data exchange between vendor inquiries, vendor invoices and vendor master team
- Working alternatively in vendor master and material master data and process all requests received
- Use SAP query and export in excel file vendors and materials for analyzing and reporting purpose.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
Bookkeeper
Reliable Accounting & Tax Services
Toronto, Ontario
10.2015 - 02.2016
- Perform 50% of the tasks for all bookkeeping functions for several clients as well as their payroll
- Manage hundreds accounts payable/receivable, cash receipts, disbursements, billings, invoicing, and bills payable
- Ensure accurate and timely processing of accounting data by posting entries to the general ledger
- Handle the preparation of payroll and remittances
- Analyze general and subsidiary ledger accounts
- Reconcile all bank accounts and prepared government remittances
- Create depreciation schedules and posted adjusting, recurring and closing journal entries in order to follow through on timely and accurate financial statements.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
Education
Candidate (Chartered Professional Accountants of Ontario), Cooperative Education Program - Accounting And Finance
Chartered Professional Accountants of Ontario
Toronto, ON 01.2022 - 12.2028
Master of Arts - Management, Audit And Internal Control
Paris Graduate School of Management (MBA ESG)
Paris, France 10.2007 - 06.2008
Master of Arts - Business Administration
Dakar University
Dakar, Senegal 10.2000 - 07.2004
Skills
Vendor data evaluation
Vendor invoices control
Vendor Relationship Management
Vendor inquires Management
Customer Needs Assessment
Shipment Processing
Problem-Solving
Account Management
Customer Satisfaction
Continuous Improvement
Active Listening
Organizational Skills
Multitasking
Computerskillsandexperience
Sage, Simply Accounting, QuickBooks, Experienced in SAP, Microsoft Office (Word/Excel/PowerPoint/Access), Outlook, French/English
Languages
French
Native or Bilingual
English
Full Professional
Software
SAP, Salesforce, Success factor
Timeline
Candidate (Chartered Professional Accountants of Ontario), Cooperative Education Program - Accounting And Finance
Chartered Professional Accountants of Ontario
01.2022 - 12.2028
Customer & Vendor Support
CRH Canada Group
02.2017 - 03.2022
Master Data Team
CRH Canada Group
09.2016 - 01.2017
Bookkeeper
Reliable Accounting & Tax Services
10.2015 - 02.2016
Master of Arts - Management, Audit And Internal Control
Paris Graduate School of Management (MBA ESG)
10.2007 - 06.2008
Master of Arts - Business Administration
Dakar University
10.2000 - 07.2004
Cash Application and Dispute Management
CRH Canada Group
4 2022 - 2 2023
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