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I am a highly motivated and hardworking individual, driven by my keen interest within the business Industry. Having completed my undergraduate degree I am looking to development my professional career whilst continuing to develop my practical skills.
I possess a confident, outgoing personality whilst being excellent with communication and teamwork, as well as being reliable. I pride myself on keeping up to date with the business world, educating myself on new trends and developments in order to maintain a competitive edge.
I have experience of working in a high volume, customer focused environment which has helped me develop previously mentioned skills, being able to apply them to any role or situation.

I'm a dedicated professional with expertise in customer service, customer relations, and issue resolution, excelling in delivering exceptional care to clients. Skilled in retail store design, business operations, and administration, with a proven ability to work productively in fast-paced and busy environments. Demonstrates resilience under pressure, strong decision-making authority, and initiative-taking capabilities while fostering teamwork to address client needs and complaints effectively. Committed to learning new skills rapidly and enhancing operational efficiency to support organisational goals. Eager to get back into health care.

Dynamic and results-driven professional with over eight years of management experience in retail and wholesale sectors, demonstrating expertise in team leadership, financial management, and business operations. Recently transitioned into healthcare and service industries, driven by a strong commitment to compassionate care and exceptional customer service. Proven adaptability across diverse roles, including Certified Accountant Technician and Certified Home Health Aide, showcases a versatile skill set tailored to meet the needs of various environments. Committed to fostering a positive work atmosphere while ensuring patient comfort and safety through effective communication and meticulous attention to detail in care delivery.

My motivation to apply for this role stems from my personal and professional desire to leverage my skills, deliver meaningful change to end users, add value to the organisation and help the business take steps to achieving their goals. My current role at BT Group has enabled me to do this with great success; I have reached a pivotal time in my career, where I feel I am ready to challenge myself further and take on additional responsibility within an organisation.

Some of my stand out attributes are as follows: programme management, Digital product delivery, project management, product ownership, people leadership, extensive knowledge of Agile ways of working, planning and prioritisation, problem solving, coaching, results driven, customer centric. I pride myself on my work ethic and feel the experience I have gained throughout my career in various sectors, has enabled me to deliver quality results at pace whilst working independently or as part of a team.

When it comes to technical ability, I am a competent user of most Agile Project Management tools such as Jira, Azure DevOps, Confluence, Mural, PowerBI, Tableau and CRMs such as Salesforce. I would consider myself to also have a competent level of understanding around technical coding languages. Such as SQL, Python, Java and Cloud Services provided by AWS, along with and in-depth understanding of a products software development lifecycle and build processes, from ideation all the way to integration testing, e2e testing, staging and release train launches at scale.

Having read and understood the role being advertised, I feel my extensive expertise in building high performing agile business areas and teams that deliver at pace, makes me an ideal candidate for this position. I bring to a business, current experience of managing digital delivery for EE Business Digital Software Development Unit, that is responsible for all the digital buy journeys on ee.co.uk/business. Along with the experience I bring having worked in agile delivery within the financial sector, Customer Experience teams, being interim Head of Customer Experience. I believe all of this enables me to manage delivery at pace whilst ensuring customers are front and centre in decisions we make as a business.



Amadou Diallo

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Stussy Archive Sell

Modeling Campaigns

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High School Diploma -

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Stussy Archive Sell

Modeling Campaigns

High School Diploma -

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