AMADOU DEME
Mississauga,Ontario
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Bilingual Cordinator Suppervisor
GEMSYS Money Handling Systems Inc
03.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Martial Arts Instructor
AD Taekwondo
01.2017 - 02.2022
- Responsible for running all martial arts program
- Conditioning with combat sports and self-defense
- Responsible for scheduling exams for student.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
- Evaluated student performance to determine promotion in rank.
- Developed lesson plans encompassing both traditional martial arts philosophies along with practical self-defense applications relevant to modern-day scenarios.
Bilingual Coordinator Dispatcher
Gunnebo Canada
01.2020 - 02.2021
- Assess and assign priority to the work order according to urgency and importance
- Provide field technicians with information about orders and requirements
- Ensure all relevant customer procedures, and site-specific information is on work orders provided to Service Technician
- Project requirements or additional information
- Assign and monitor service orders ensuring calls are dispatched to the appropriate tech with the right skillset
- Utilize and dispatch subcontractors when required
- Resolved problems, improved operations and provided exceptional service
- Managed team of 15 technicians, Atlantic Canada, Montreal, Ottawa.
Bilingual Customer Service / Technical Dispatcher
COBALT Graphics Distribution
02.2017 - 02.2019
- Provide a consistent customer experience for customers from coast to coast
- Handle customer issues from start to finish and provide solutions to problems efficiently and effectively
- Provide advice to customers on product lines; print settings; applications etc
- Problem solve to offer customers better or alternative products where applicable or necessary
- Showcase and promote equipment or consumables to customers for new product launches or promotions
- Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers
- Work closely with outside sales team to create and maintain excellent customer service relations
- General branch administration, data entry, and other duties as assigned or required
- Completed minor preventive maintenance and mechanical repairs on equipment.
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
Bilingual Customer Service Inside Sales
Karcher Canada
03.2016 - 12.2016
- Commercial account for floor care and compact scrubbers
- Professional equipment quotes
- Order entry for parts and resolve problems as they arise
- (SAP) Follow up on all service issues, ensuring prompt service
- Open new account
- Track shipment
- Issue credit and debit.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Specialized Support Representative Technical Support (Contract Position)
Samsung Electronics Canada Inc
06.2014 - 07.2015
- Handle all inbound/outbound calls from/to Home Depot, end and delivery agents regarding pre- and post-purchase inquiries, individual Home Appliance orders and ETA on inbound product
- Navigate the dedicated Home Depot front end system and SAP to provide inventory availability, order status, in transit details, manage customer info and provide product information, comparisons, warranty details
- Escalate service related calls to service team and ensure follow-up and case completion Serve as the key linkage between sales associates, consumers and all internal departments to maximize customer satisfaction
- Bilingual & Customer Service.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Analyzed support trends to identify areas for improvement, implementing changes for better service delivery.
- Streamlined support processes for increased efficiency and improved response times.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Bilingual Tech Support (Contract Position)
Russell Metals
09.2013 - 05.2014
- Provide effective telephone technical support Escalate all level 2 calls to level 2 technicians with Microsoft Windows XP/7 Identifying it related problems and logging these support calls into the database Unlocking accounts and resetting account passwords Microsoft Office 2003/2007/2010 Promote and follow corporate governance standards and policies.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Reduced meeting inefficiencies, introducing effective agenda planning techniques.
Lead Instructor
City of Toronto Parks Forestry & Recreation
10.2009 - 12.2013
- Responsible for running all martial arts program
- Conditioning with combat sports and self-defense
- Responsible for scheduling exams for student
- CPR level C/First aid
- Martial arts instructor.
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Reviewed class and student records to identify improvement opportunities.
- Created culture focused on teaching whole student and developing individual potential.
- Conducted ongoing assessments to track student progress, adjusting instruction as needed to ensure mastery of course content.
- Evaluated student demographics to make effective choices in class and activity development.
- Mentored struggling students through individualized tutoring sessions, resulting in improved academic performance.
- Established strong rapport with parents and guardians through regular communication and progress updates, fostering supportive home environments for learning.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
Bilingual Customer Service and Technical Support
Mirolin Industries
11.2010 - 10.2012
- Customer service and technical support to dealers and end users
- Co-ordinate ordering of parts, arrangements for repair and warranty
- Follow-up and conduct calls to ensure prompt turn around in both official languages
- Customer showroom viewing and advice on products
- Achievements Provided training on technical support on water pumps.
Education
Diploma - HACCP, GMP & SSOP
Ontario College of Technology
Toronto, ON02.2018
Diploma - Kinesics Interview Technique
Security Management Institute
Toronto, ON02.2018
Diploma - Media and marketing
Fashion Institute of Technology
New York07.1999
Diploma - TV. Productions
Center of The Media Arts
New York02.1999
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
Hobbies and Interests
Running and preparing for a marathon is my ultimate passion.
Languages
French
Native or Bilingual
Timeline
Bilingual Cordinator Suppervisor
GEMSYS Money Handling Systems Inc
03.2024 - Current
Bilingual Coordinator Dispatcher
Gunnebo Canada
01.2020 - 02.2021
Bilingual Customer Service / Technical Dispatcher
COBALT Graphics Distribution
02.2017 - 02.2019
Martial Arts Instructor
AD Taekwondo
01.2017 - 02.2022
Bilingual Customer Service Inside Sales
Karcher Canada
03.2016 - 12.2016
Specialized Support Representative Technical Support (Contract Position)
Samsung Electronics Canada Inc
06.2014 - 07.2015
Bilingual Tech Support (Contract Position)
Russell Metals
09.2013 - 05.2014
Bilingual Customer Service and Technical Support
Mirolin Industries
11.2010 - 10.2012
Lead Instructor
City of Toronto Parks Forestry & Recreation
10.2009 - 12.2013
Diploma - HACCP, GMP & SSOP
Ontario College of Technology
Diploma - Kinesics Interview Technique
Security Management Institute
Diploma - Media and marketing
Fashion Institute of Technology
Diploma - TV. Productions
Center of The Media Arts
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