Amadou Barry

• Boosted profitability and revenue by effectively identifying customer requirements and providing appropriate solutions.
• Devised and put into action strategies to enhance income from national accounts.
• Negotiated contracts with key clients to ensure profitable returns.
• Analyzed customer data to identify trends in sales performance.
• Created detailed reports on sales activities, progress, and forecasts for senior management review.
• Provided ongoing training and support to regional account managers on best practices for selling products or services to large-scale customers.
• Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
• Maintained accurate records of client interactions, transactions, and communications.
• Monitored competitor activity in the marketplace to ensure competitive advantage.
• Developed relationships with key decision makers at major corporations across the country.
• Followed up regularly with existing customers to ensure satisfaction with products and services purchased.
• Identified opportunities for improvement within processes related to national account sales.
• Assisted in developing pricing models that maximize profit margins while remaining competitively priced.
• Responded promptly to inquiries from prospective customers via phone, email, or other forms of communication.
• Promoted company products and services that best fit customer needs.
• Cultivated and maintained deep, productive customer relationships.
• Pro-actively identified and solved complex problems impacting sales and business direction.
• Re-engaged lapsed accounts to establish relationships and promote products.

Team Leadership and Development:

Led and managed a team encompassing 30 stores and 4 districts within the Eastern region.

Oversaw the professional development and performance of 300 employees.

Mentorship and Guidance:

Provided continuous mentorship and guidance to District and Store Managers throughout the organization.

Supported their professional growth and contributed to their success.

Strategic Planning and Execution:

Developed and executed strategic plans to achieve sales targets and regional growth objectives.

Utilized market analysis and insights to drive sales strategies and maximize market potential.

Sales Performance Analysis:

Conducted thorough analysis of sales data and key performance indicators to identify growth opportunities.

Implemented data-driven decisions to optimize sales performance and profitability.

B2B Sales - Market Expansion and Penetration:

Penetrated new markets by investigating competitor products, services and trends.

Helped Launch SMB programs in Quebec, Eastern Ontario and the Maritimes.

Successfully expanded market reach and increased market penetration, resulting in revenue growth,

Developed and executed market-entry strategies to tap into new customer segments and geographies.

Developed comprehensive project plans and timelines to ensure successful completion of projects.

Analyzed customer requirements and created detailed project briefs for the team.

Managed daily operations and provided guidance to team members as needed.

Monitored progress of projects, identified risks and proactively developed mitigation strategies.

Evaluated project performance against goals and took corrective action when necessary.

Customer Relationship Management:

Cultivated and maintained strong relationships with key clients, enhancing customer satisfaction and loyalty.

Implemented effective customer retention strategies to drive repeat business and long-term partnerships.

Budget Management and Cost Control:

Effectively managed budgets and controlled costs, ensuring the efficient allocation of resources.

Balanced financial responsibilities to optimize profitability while maintaining service quality.

Multi-Store Retail Leadership:

Managed Consumer Electronics, Wireless sales, and Seasonal Merchandising across Walmart stores.

Oversaw the performance and operations of a network of stores, ensuring consistent results.

Collaboration with Telecom Partners:

Collaborated with major telecom providers, including Rogers Telecommunications, Fido Solutions, Chatr, Telus, Koodo, Bell Mobility, and Virgin Mobile.

Achieved key business objectives, performance reviews, and enhanced client experience within Walmart stores.

Strategic Problem Solving:

Proactively developed strategies for underperforming locations, driving improvements.

Recognized and rewarded successful practices to maintain and replicate success.

B2B Business development account Management:

Developed and implemented strategies to grow existing accounts.

Identified new potential clients and negotiated contracts with them.

Managed client relationships, ensuring a high level of customer satisfaction.

Organized meetings with key decision makers in target companies.

Analyzed current business models and proposed changes for improved efficiency.

Prepared presentations to demonstrate value proposition of products and services to prospects.

Performed regular follow-up activities with customers to ensure timely payments were made on invoices.

Attended industry events and conferences to network with potential partners and clients.

Provided ongoing support to existing customers throughout their lifecycle.

Staffing and Succession Planning:

Maintained appropriate staffing levels in accordance with established guidelines.

Managed and coached all managers, facilitating career development and succession planning.

Retention and Turnover Management:

Took responsibility for associate retention and successfully managed turnover rates within acceptable limits.

Change Management and Adaptability:

Successfully navigated and led teams through periods of change and market shifts.

Adapted strategies and tactics to meet evolving market conditions and customer needs..

Multi-Region Leadership:

Successfully directed a region comprising 3 areas and 20 stores, overseeing 125 employees and managing $42 million in revenues.

Sales Growth and Performance Enhancement:

Achieved remarkable sales growth, exceeding plan targets by 14% and 19% in the past two years.

Coached store managers on key performance indicators (SPH, UPT, AT) and optimized scheduling practices for peak trading periods.

Financial Strategy and Budget Management:

Conducted strategic financial reviews and developed clear action plans to surpass all budget goals.

Monitored progress and results by setting clear objectives and ensuring rigorous follow-up.

Data-Driven Decision-Making:

Utilized data from store feedback, competition checks, market analysis, and financial inventory reports to understand store needs.

Challenged and supported requirements related to buying, allocation, and marketing to drive sales growth.

Visual Merchandising Standards:

Ensured that visual standards were consistently met in stores.

Coached management teams to deliver and maintain these standards.

Staff Recognition and Customer Satisfaction:

Ranked as the Top District Manager in staff surveys with 92% approval in 2008 and 86% in 2009.

Recognized as the Top District Manager in post-paid sales for three consecutive years and received honors for Top Customer Satisfaction in 2009.Exceeding Sales Expectations:

Consistently surpassed yearly sales expectations by significant margins (11% in 2007, 13% in 2008, 16% in 2009, and 19% in 2010) through product diversification and robust sales training.

Average $ per Transaction Enhancement:

Managed a 14% increase in Average $ per Transaction by focusing on bundling, bridging, and attaching additional products and services during sales processes.

Mystery Shop Improvement:

Increased Mystery Shop results by 8%, leading the region with an 85% rating.

SMB Sales

Developed and implemented strategies to increase customer retention rates.

Created and executed campaigns to generate leads for potential customers.

Managed client relationships, resolving customer issues in a timely manner.

Assisted with the preparation of presentations for current and prospective clients.

Efficient Store Managers:

Empowered and coached store managers, resulting in an 82% efficiency rating in 2008 and a remarkable 94% in 2009.

Store Leadership:

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated leadership by making improvements to work processes and helping to train others.

Planned and completed group projects, working smoothly with others.

Maintained updated knowledge through continuing education and advanced training.

Exceeded customer satisfaction by finding creative solutions to problems.

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.