Amado Londono Uribe
Montreal
Summary
Experienced with maintaining clean and organized dining environment. Utilizes effective communication skills to coordinate with servers and kitchen staff. Knowledge of efficient table resetting and customer service practices.
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Overview
5
5
years of professional experience
Work History
Restaurant Busser
Allo Mon Coco
07.2024 - 09.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Maintenance Technician
Hotel Crhome
03.2024 - 06.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Restaurant Busser
Ophelia's Restaurant & Inn
12.2023 - 03.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Call Center Representative
Frontier Airlines
06.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Restaurant Busser
Glowbal Group
05.2019 - 04.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
ADMINISTRATION AND HOSPITALITY
CORNERSTONE COLLEGE OF CANADA
Vancouver, BC02.2023
Business Administrator - Administrator
UNIVERSITY OF MEDELLIN
COLOMBIA10.2015
Skills
- Excellent teamwork
- Adaptable to change
- Heavy Lifting
- Customer Service-Oriented
- Server Support
- Customer Service
- Guest service
- Attention to Detail
Languages
English
Full Professional
Spanish
Native or Bilingual
Rugby underwater
This sport is played in apnea underwater in a pool with the following dimensions: Length between 12 and 22 m, Width between 8 and 12 m and Depth between 3.5 and 5 m. The objective of the game is to introduce the negatively buoyant ball into the opposing team's goal to score a goal.
Timeline
Restaurant Busser
Allo Mon Coco
07.2024 - 09.2024
Maintenance Technician
Hotel Crhome
03.2024 - 06.2024
Restaurant Busser
Ophelia's Restaurant & Inn
12.2023 - 03.2024
Call Center Representative
Frontier Airlines
06.2022 - 11.2023
Restaurant Busser
Glowbal Group
05.2019 - 04.2022
ADMINISTRATION AND HOSPITALITY
CORNERSTONE COLLEGE OF CANADA
Business Administrator - Administrator
UNIVERSITY OF MEDELLIN
Similar Profiles
Sankha SenadheeraSankha Senadheera
Line Cook at Allo Mon CocoLine Cook at Allo Mon Coco
Natasha StepchukNatasha Stepchuk
Hostess at Allo Mon CocoHostess at Allo Mon Coco
Abby MacKenzieAbby MacKenzie
Server/Barista at Allo Mon CocoServer/Barista at Allo Mon Coco