Amaan Changani
Toronto,ON
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
3
3
years of professional experience
Work History
Client Service Representative
United Fincorp Financial Services
03.2022 - 11.2023
- Delivered outstanding customer service by maintaining a professional demeanour during high-pressure situations.
- Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
- Responded proactively and positively to rapid change.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Customer Support Executive
Shashwat Emprise Private Limited
02.2021 - 01.2022
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Maintained up-to-date knowledge of product and service changes.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Post-Degree Certificate - Global Business Management
Georgian ILAC
08.2025
Skills
- Customer Data Confidentiality
- Call centre experience
- Multi-line phone talent
- System Documentation
- Client Relations
- Outbound Calling
- Calm Under Pressure
Languages
English
Full Professional
Working Availability
Monday: 7 am to 5 pm
Tuesday: 4 p.m. – all night
Wednesday: FULL DAY
Thursday: 7 a.m. - 2 p.m. / 7 p.m. - overnight.
Saturday: FULL DAY
Sunday: FULL DAY
Timeline
Client Service Representative
United Fincorp Financial Services
03.2022 - 11.2023
Customer Support Executive
Shashwat Emprise Private Limited
02.2021 - 01.2022
Post-Degree Certificate - Global Business Management
Georgian ILAC
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