Collections Officer/Call Centre Agent
Partners in Credit
05.2023 - 08.2023
- Managing collections for major banks (CIBC, TD, BMO, RBC), City of Toronto, and Rogers Communications
- Outbound and inbound calling, negotiating payment arrangements, maintaining records of communications
- Using different types of software for:
- Logging/receiving information from database
- Searching and finding missing information from incomplete profiles
- Exceeded monthly targets consistently, contributing to improved collection rates and implementing enhanced collection strategies