Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ama Seiwaa

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Skytee Ventures
Toronto, Ontario
02.2023 - 03.2026
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to enhance service delivery processes.
  • Handled product returns and exchanges following company policies.
  • Maintained knowledge of products to provide informed recommendations.
  • Engaged with customers through various communication channels consistently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Front Desk Receptionist

Nayacap Financial ltd
Toronto, Ontario
02.2021 - 12.2023
  • Greeted and welcomed customers, creating a positive first impression.
  • Managed phone calls, efficiently directing inquiries to appropriate departments.
  • Scheduled appointments and maintained calendar, ensuring optimal staff availability.
  • Handled customer inquiries and resolved issues efficiently following established protocols.
  • Processed customer payments accurately, balancing the register at the end of each shift.
  • Maintained front desk area to ensure cleanliness and orderliness.
  • Collaborated with team members to improve front desk operations.

Education

Bachelor of Science - Microbiology

Igbinedion University Okada
Benin City , Nigeria
05.2003 - 09.2007

Skills

  • Customer service
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Customer relationship management

Languages

English
First Language

Affiliations

  • Fashion
  • House keeping

Timeline

Customer Service Representative

Skytee Ventures
02.2023 - 03.2026

Front Desk Receptionist

Nayacap Financial ltd
02.2021 - 12.2023

Bachelor of Science - Microbiology

Igbinedion University Okada
05.2003 - 09.2007
Ama Seiwaa