Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMA HARTINS

Toronto,Ontario

Summary

Dedicated and detail-oriented professional with over 2-3 years of experience in Accounts Receivable, seeking a challenging position to contribute my expertise in overseeing portfolios, executing collection strategies, and ensuring efficient cash flow management.

Overview

5
5
years of professional experience

Work History

Accounts Receivable Specialist

Metro Supply Chain Group
02.2021 - 12.2023
  • Oversaw assigned portfolio of accounts, managing reconciliations, collections, and deductions management.
  • Reviewed weekly AR aged trial balance (ATB) aging and prepared statements for timely reporting.
  • Executed appropriate collection strategies, significantly improving period-end/monthly cash flow and other Key Performance Indicators (KPI).
  • Collaborated closely with sales and customer experience teams to address customer requirements and reconciliation issues.
  • Educated customers on payment terms and various options, driving improvements in cash flow.
  • Prepared and forwarded weekly/monthly packages to customers for past due invoices, including proofs of delivery and required excel spreadsheets.
  • Conducted research and investigations into customer account issues, monitoring and controlling non-payments and anomalies.
  • Proposed accounts receivable and related policy and procedure changes, contributing to the development of departmental goals, objectives, policies, and procedures.
  • Responded to inquiries, researched, and resolved problems related to transactions, serving as a liaison with other constituencies to address administrative and operational issues.
  • Managed and maintained a computerized accounts receivable system and department records.

Financial Services Representative

Bill Gosling Outsourcing
03.2019 - 01.2021
  • Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
  • Streamlined account management processes for increased efficiency and improved customer experience.
  • Collaborated with cross-functional teams to identify opportunities for process improvements and customer retention initiatives.
  • Developed rapport with customers, fostering loyalty and repeat business.
  • Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
  • Identified potential fraudulent activity, implementing security measures to protect customer accounts.
  • Provided support during high call volume periods, maintaining professionalism under pressure.
  • Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
  • Managed sensitive customer information with strict adherence to privacy regulations and company policies.
  • Handled a diverse range of client portfolios, ensuring personalized attention was given to each account holder''s unique needs.
  • Participated in ongoing professional development opportunities to stay current on federal regulations pertaining to the finance industry.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

POST GRADUATE DIPLOMA - HUMAN RESOURCES AND LEADERSHIP

Camosun College
Victoria, BC
12.2018

Bachelor of Science - Banking And Finance

UNIVERSITY OF TECHNOLOGY RIVER STATE
NIGERIA
12.2016

Skills

  • Advanced understanding of accounting, reconciliations, and accounts receivable functions
  • Knowledge of bookkeeping concepts and procedures
  • Advanced knowledge of Microsoft Excel and other Office 365 applications
  • Sound decision-making within the appropriate level of authority and adherence to company policy
  • Strong organizational skills with a keen attention to detail
  • Excellent prioritization abilities in a fast-paced environment, meeting deadlines consistently
  • Effective communication skills, both verbal and written, with all levels of the organization
  • Ability to provide precise information to customers regarding their account status and facilitate conflict resolution
  • Team player with the ability to develop relationships with internal departments to resolve disputes quickly
  • Self-starter who takes initiative and maintains a high degree of confidentiality

Languages

English
Full Professional

Timeline

Accounts Receivable Specialist

Metro Supply Chain Group
02.2021 - 12.2023

Financial Services Representative

Bill Gosling Outsourcing
03.2019 - 01.2021

POST GRADUATE DIPLOMA - HUMAN RESOURCES AND LEADERSHIP

Camosun College

Bachelor of Science - Banking And Finance

UNIVERSITY OF TECHNOLOGY RIVER STATE

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