Summary
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Amía Armbrister

Toronto,ON

Summary

Dynamic Sales Associate with proven expertise at Book World, excelling in customer service and relationship building. Recognized for boosting sales revenue through effective product recommendations and exceptional problem-solving skills. Adept at managing high-stress situations while maintaining a welcoming environment, ensuring customer satisfaction and loyalty. Reliable team player committed to achieving goals.

Work History

Sales Associate

Ms. Isaac
  • Promoted specific products through effective shelf organization.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.

Education

Diploma - Screen Writing

Toronto Film School
460 Yonge
03.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Client service
  • Conflict resolution
  • Product sales
  • Sales expertise

Languages

English
Full Professional

Accomplishments

  • Increased social media engagement by 30% over six months at Book World by creating and executing targeted content campaigns across Instagram and Twitter.
  • Delivered high-quality customer service at Book World, maintaining a 95% satisfaction rating based on customer feedback surveys.
  • Led a team of six classmates on a Marketing Strategies group project, achieving the highest grade in the course and receiving recognition from the department head.
  • Designed and distributed marketing materials that boosted attendance at the Annual Student Business Expo in Nassau Bahamas, by 20%.

Timeline

Sales Associate

Ms. Isaac

Diploma - Screen Writing

Toronto Film School
Amía Armbrister