AMY CANNING
Antigonish,Canada
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hostess/ Baker
Tim Hortons
08.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Input orders accurately into POS terminal, split bills and accepted payments.
Restaurant Manager
Patsy's Diner
07.2016 - 01.2024
- Managed daily operations, ensuring high standards of professionalism and accuracy.
- Handled administrative tasks, including data entry, payment processing, and payroll management.
- Managed office tasks, processed invoices, and maintained records, ensuring efficient operations.
- Supported team by handling correspondence, scheduling meetings, and organizing files, enhancing productivity.
- Managed daily operations, ensuring customer satisfaction and operational efficiency.
- Trained and supervised staff, improving service quality and team performance.
- Resolved customer issues promptly, enhancing client retention and loyalty.
Manager
Golden Oasis Tanning
07.2013 - 01.2024
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Office Clerk
KVS Electrical
03.2015 - 10.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
Office Manager
Action Services Management
07.2009 - 11.2012
- Managed all aspects of residential and commercial rentals including collecting rents, drafting leases, evictions and daily record keeping.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
Technical Support Professional - Computer Hardware And Software
Nova Scotia Community Service
Stellarton, NS08.2013
Computerized Business Management - Computerized Business Management
Center for Distance Education
Sydney, NS03.2012
Legal Office Administration - Law Administration
Center for Distance Education
Sydney06.2010
Business Administration - Business Administration
Nova Scotia Community College
Springhill06.2006
Highschool Diploma - Academics
Trenton Highschool
Trenton, NS06.1996
Skills
- Multitasking
- Attention to Detail
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Task delegation
- Time management
- Team building and leadership
- Training and mentoring
- Employee scheduling
- Verbal and written communication
- Adaptability and flexibility
- Positive attitude
- Professional and courteous
Certification
- WHIMIS
- Food Safety
- First Aid
- ServSafe
Timeline
Hostess/ Baker
Tim Hortons
08.2024 - Current
Restaurant Manager
Patsy's Diner
07.2016 - 01.2024
Office Clerk
KVS Electrical
03.2015 - 10.2016
Manager
Golden Oasis Tanning
07.2013 - 01.2024
Office Manager
Action Services Management
07.2009 - 11.2012
Highschool Diploma - Academics
Trenton Highschool
Technical Support Professional - Computer Hardware And Software
Nova Scotia Community Service
Computerized Business Management - Computerized Business Management
Center for Distance Education
Legal Office Administration - Law Administration
Center for Distance Education
Business Administration - Business Administration
Nova Scotia Community College
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