Alyssia Hindt
Lake Elsinore
Summary
Proven leader in customer service and POS system operation, adept at enhancing customer satisfaction and loyalty, notably at Gelato. Demonstrated ability to manage inventory and cash, reducing discrepancies. Skilled in training staff and improving operational efficiency, embodying teamwork, and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Lead Budtender
Gelato
09.2022 - 09.2024
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Managed efficient cash register operations.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Maintained a clean and organized retail space.
- Trained new budtenders on company policies, products, and sales techniques.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Budtender
The Healing Tree
09.2021 - 09.2022
- Checked guests' photo identification for validity and age requirements.
- Weighed, prepared and packaged different types of products.
- Restocked supplies and arranged displays.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Assistant Manager
The Cookie Plug
08.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Shift Leader
Dairy Queen
08.2018 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Insight School of Washington
Lakewood, WA01-2018
Skills
- Strong work ethic
- Customer service expertise
- POS system operation
- Cash handling experience
- Customer education
- Key holder
- Food Handling
- Teamwork and collaboration
Timeline
Lead Budtender
Gelato
09.2022 - 09.2024
Budtender
The Healing Tree
09.2021 - 09.2022
Assistant Manager
The Cookie Plug
08.2020 - 09.2021
Shift Leader
Dairy Queen
08.2018 - 01.2019
High School Diploma -
Insight School of Washington
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