Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alyssia Donovan

MONCTON,NB

Summary

Current student in the Medical Laboratory Assistant Program at Oulton College. Fortunate to have time in the field with on-the-job experience and continued learning in class with an anticipated graduation date in the near future. Highly organized and diligent with handling specimens and conducting phlebotomy and laboratory tasks. Ready and eager to bring years of related experience to a new role in the medical field. With a previous work experience in administrative roles, Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Jeans/Nitas Resturaunt
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager

Billard Hall
04.2017 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Customer Service Representative

Nordia
10.2014 - 09.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Transport Analysist - Contract

Exxon Mobil
11.2013 - 09.2014
  • Temporary Project/Contract
  • Create or update customer account information in company system and execute account set ups(Using SAP, Excel, Access 97, Access 2010)
  • Perform Sales process-related work and Manage Sales Operations-related documents
  • Approve and investigate carrier invoices
  • Maintain records in systems or database by mainly entering data

Education

Medical Laboratory Science - Medical Laboratory Assistant

Oulton College
Moncton NB
06.2024

Diploma - Office Administration

New Brunswick Community College
Moncton, NB
06.2010

High School Diploma -

Harrison Trimble High School
Moncton, NB
06.2008

Skills

  • Phlebotomy expertise
  • Laboratory safety protocols
  • Specimen Collection
  • Quality Control Procedures
  • Management Experience
  • Project Planning
  • Administrative Background
  • Records Management
  • Microsoft Excel, Word, Powerpoint, Access
  • Data Entry

Certification

  • TDG Training, 2024
  • Emergency First Aid with CPR Certificate, 2024

References

Jordan Thompson

Sitel – Supervisor

(506) 874-6304


Trudy Chase

Jeans/Nitas - Owner/Manager

(506) 378-1009

Timeline

Server

Jeans/Nitas Resturaunt
10.2022 - Current

Assistant Manager

Billard Hall
04.2017 - 10.2022

Customer Service Representative

Nordia
10.2014 - 09.2015

Transport Analysist - Contract

Exxon Mobil
11.2013 - 09.2014

Medical Laboratory Science - Medical Laboratory Assistant

Oulton College

Diploma - Office Administration

New Brunswick Community College

High School Diploma -

Harrison Trimble High School

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