Alyssa Pearl Ortiz
Winnipeg,MB
Summary
Motivated professional with over 3 years of experience in smoothly running stores and coaching employees. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
West Coast Kids
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Customer Service Representative
24/7 Intouch
08.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Counter Attendant
Robins Donuts
04.2018 - 06.2020
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Balanced cash register daily, ensuring accurate accounting of transactions.
Education
Bachelor of Arts - Economics And Finance
University of Winnipeg
Winnipeg, MB10.2024
High School Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB06.2017
Skills
- Problem-Solving
- Retail Operations
- Customer Service Management
- Staff Supervision
Languages
English
Full Professional
Timeline
Assistant Store Manager
West Coast Kids
09.2021 - Current
Customer Service Representative
24/7 Intouch
08.2020 - 01.2021
Counter Attendant
Robins Donuts
04.2018 - 06.2020
Bachelor of Arts - Economics And Finance
University of Winnipeg
High School Diploma -
Daniel McIntyre Collegiate Institute
Similar Profiles
Leah AguilaLeah Aguila
Store Manager at West Coast KidsStore Manager at West Coast Kids
Tre GraffTre Graff
Sales Associate at West Coast KidsSales Associate at West Coast Kids
ABHIRAM GOPAKUMARABHIRAM GOPAKUMAR
Sales Associate at West Coast KidsSales Associate at West Coast Kids